Body Shop Advisor

Rush Enterprises Inc.; Pico Rivera (CA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company matching

Employee stock purchase program

Performance-based incentives

Training and development

Job summary

Rush Truck Centers is seeking a Body Shop Advisor to sell and schedule body shop work from the body shop office. You will greet customers, gather details, perform inspections, and create repair orders while coordinating with estimators and foremen to ensure timely completion and proper charges.

Excellent communication with customers and insurers is essential. This role offers comprehensive benefits and opportunities for growth within a large network of commercial vehicle dealerships across the

Qualifications

• High School diploma or GED is required.
• 1–3 years of related experience or training.
• Ability to operate PC-based programs and invoicing systems.
• Familiarity with accounting and dealer operations software.

Responsibilities

• Greet customers in a timely, friendly manner.
• Gather customer complaint details and expectations.
• Perform vehicle walk-around inspection and verify information.
• Write up customer’s vehicle problems on an input card and obtain signatures.
• Establish payment method, insurance details, and deductibles; obtain approvals.
• Create and file repair orders; secure customer signatures.
• Provide estimator with customer/insurance information and repair orders.
• Notify foreman of incoming work and update repair order status.
• Monitor repairs; inform customers of changes and obtain authorization.
• For insurance work, communicate supplements and obtain approvals.
• Review, close repair orders and explain charges to customers.

Skills

Customer service

Invoicing

Accounting software

PC literacy

Education

High School diploma or GED

Tools

Invoicing systems

Job description

The Body Shop Advisor sells and schedules body shop work from the body shop office.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Greet customers in a timely, friendly, manner.
• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Write up customer’s vehicle problems accurately and clearly on a body shop input card, verify customer information. Obtain customer’s signature.
• Establish customer’s method of payment. Obtain insurance information, contact information, and customer deductibles if applicable. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure Body Shop input card with customer signatures in standardized repair order jacket.
• Provide estimator all customer contact and insurance information, and repair order.
• Notify foreman of incoming work, and update repair order status in Service Link.
• Continuously monitor all repairs. Contact customers regarding any changes to repair cost or estimated completion time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• For insurance work, communicate work supplements to customers and insurance adjusters and secure approvals for additional work upon discovery.
• Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate. Explain completed work and all charges to customers.

Benefits:

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Basic Qualifications:

• High School diploma or general education degree (GED).
• One to three years’ related experience and/or training; or equivalent combination of education and experience.
• Ability to operate and understand various PC based programs and invoicing systems.
• Personal computer skills, familiarity with accounting and other software for dealer operations.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $25.00/Hr.

Maximum Pay Rate

USD $28.00/Hr.