Body Shop Advisor

Rush-Enterprises; Pico Rivera (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase program

Job summary

Rush Truck Centers is hiring a Body Shop Advisor in California. This on-site position greets customers, gathers problem details, conducts vehicle walk-arounds, and writes up repair orders.

You will manage payments, insurance information, and signatures, then create and file repair orders and communicate with foremen. Responsibilities include monitoring repairs, updating customers on costs and completion times, and obtaining approvals for additional work.

Qualifications

• High School diploma or GED.
• 1–3 years related experience and/or training.
• Ability to operate PC-based programs and invoicing systems.

Responsibilities

• Greet customers in a timely, friendly manner.
• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Write up customer’s vehicle problems on a body shop input card and obtain signatures.
• Establish customer’s payment method and insurance details; obtain approvals as needed.
• Create repair orders in the system and secure documentation.
• Provide estimator with customer and insurance information.
• Notify foreman of incoming work and update repair order status.
• Monitor repairs and communicate changes to customers; obtain approvals for additional work.
• For insurance work, communicate supplements and secure approvals.

Skills

Customer service

Invoicing software

PC literacy

Education

High School diploma or GED

Job description

Advertised Job Description

The Body Shop Advisor sells and schedules body shop work from the body shop office.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Greet customers in a timely, friendly, manner.
• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Write up customer’s vehicle problems accurately and clearly on a body shop input card, verify customer information. Obtain customer’s signature.
• Establish customer’s method of payment. Obtain insurance information, contact information, and customer deductibles if applicable. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure Body Shop input card with customer signatures in standardized repair order jacket.
• Provide estimator all customer contact and insurance information, and repair order.
• Notify foreman of incoming work, and update repair order status in Service Link.
• Continuously monitor all repairs. Contact customers regarding any changes to repair cost or estimated completion time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• For insurance work, communicate work supplements to customers and insurance adjusters and secure approvals for additional work upon discovery.
• Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate. Explain completed work and all charges to customers.

Benefits:

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Basic Qualifications:

• High School diploma or general education degree (GED).
• One to three years’ related experience and/or training; or equivalent combination of education and experience.
• Ability to operate and understand various PC based programs and invoicing systems.
• Personal computer skills, familiarity with accounting and other software for dealer operations.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $25.00/Hr.

Maximum Pay Rate

USD $28.00/Hr.