Body Shop Advisor

Hudson Automotive Group; Nashville (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with match

Paid Vacation/Holidays

Accrued PTO

Training opportunities

Employee discounts

Balanced work schedule

Job summary

Beaman Toyota Collision Center, part of the Hudson Automotive Group, is seeking a Collision Center Advisor to join a high-volume service team in Nashville, TN. The role runs Monday through Friday, 7am–4pm, with a focus on customer service, accurate estimates, and coordination of repairs.

Responsibilities include documenting vehicle conditions with photos, scheduling appointments, greeting customers, writing up repair orders, verifying insurance information, and communicating progress and any

Qualifications

• Taking pictures of the vehicles.
• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Walks around the vehicle with customer as needed to confirm the damages and prior damage.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts
• Verifies Insurance claim information before starting repairs.
• Verifies Payments and proper documentation from the Insurance Co.
• Checks on progress of repair throughout the process daily.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Responsibilities

• Greet customers and obtain vehicle information to initiate the service process.
• Schedule and coordinate service appointments for Beaman Toyota Collision Center.
• Provide clear verbal and written explanations of requested repairs and associated costs.
• Document vehicle conditions and damages with photos and notes for estimates.
• Monitor repair progress and communicate updates to customers as needed.
• Ensure insurance claim information and payments are properly processed and documented.

Job description

Job Details

Job Location: Beaman Toyota Warehouse and Collision Center - Nashville, TN 37211

Job Shift: 7am - 4pm

Beaman Toyota Collision Center, a Hudson Automotive Company, is actively seeking Collision Center Advisors to join our award-winning, high-volume service team.

Hudson Automotive Group

Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.

Why choose Beaman Toyota Collision Center and Hudson Automotive Group?

• Monday - Friday No Weekends
• Consistent High Work Volume
• Company Funded Specialty Training

Previous Customer Service Experience Required

Previous Body Shop Estimator Experience Preferred

Other Benefits we offer:

• Medical, Dental, Vision Insurance
• Life Insurance
• 401k with match
• Paid Vacation/Holidays
• Accrued PTO
• Employee development through training and advancement opportunities
• Employee discounts on products & services
• Balanced work schedule

Qualifications:

• Taking pictures of the vehicles.
• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Walks around the vehicle with customer as needed to confirm the damages and prior damage.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts
• Verifies Insurance claim information before starting repairs.
• Verifies Payments and proper documentation from the Insurance Co.
• Checks on progress of repair throughout the process daily.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.