Body Shop Administrative Assistant

Cadillac Limited; Grand Rapids (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Holidays

401(k) with matching

Job summary

Harvey Automotive’s Lexus and Cadillac body shops in Grand Rapids seek an Administrative Assistant to manage scheduling, customer communication, insurance paperwork, and daily admin tasks for the body shop team. You will train to become an estimator while supporting repairs and staff with excellent service.

The role emphasizes organization, attention to detail, and strong communication. Pre-employment checks apply; a family‑owned dealership culture supports growth and teamwork.

Qualifications

• Previous administrative experience required.
• Automotive setting preferred.
• Authorized to work in the U.S. without sponsorship.
• Pre-employment background checks including MVR and drug screen.

Responsibilities

• Schedule appointments and coordinate with customers.
• Answer phones, emails, and customer questions.
• Maintain accurate records of repairs and services.
• Assist in processing insurance claims.
• Process payments and invoices.
• Support estimators and technicians; training to become an estimator.

Skills

Organizational skills

Communication skills

MS Office

Customer service

Attention to detail

Education

High school diploma or equivalent

Job description

Previous Experience in an Administrative Role, Preferably in an Automotive Setting Required

Job Intro

Harvey Automotive’s Lexus and Cadillac body shops are seeking a dedicated Administrative Assistant to join our team. You’ll handle scheduling, customer communication, insurance paperwork, and support the body shop team to keep repairs moving smoothly and provide excellent support to our staff and customers. You will also train to be an Estimator.Why Work for Harvey Automotive:A family‑owned dealership where people are treated with respect and supported every day.A team‑first culture — everyone works together, and no one is set up to fail.Stable leadership, great owners, and a workplace where your contributions genuinely matter.A place employees describe as fair, positive, and encouraging, with real opportunities to grow.

Job Description

Manage administrative tasks for the body shopSchedule appointments and coordinate with customersAnswer phones, emails, and customer questions and more.

• Medical, Dental, Vison & Other Insurance Coverage Available
• Paid Holidays
• 401(k) with matching contribution available

Responsibilities

• Manage administrative tasks for the body shop
• Schedule appointments and coordinate with customers
• Answer phones, emails, and customer questions
• Maintain accurate records of repairs and services
• Assist in processing insurance claims
• Handle customer inquiries and provide exceptional service
• Support the body shop manager with daily operations
• Process payments and invoices
• Support estimators and technicians with daily admin tasks – undergo training to become an estimator.

Requirements

• Previous experience in an administrative role, preferably in an automotive setting
• Body shop, dealership, or insurance experience is a plus
• Strong organizational skills and attention to detail
• Excellent communication and customer service skills
• Proficient in Microsoft Office Suite and other relevant software
• High school diploma or equivalent
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre-employment background checks are required, including MVR, and drug screening.

Terms

We are an Equal Opportunity Employer.All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.