Bode Front Desk Agent

TMC Hospitality; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Bode Nashville is seeking Front Desk Agents who bring warmth, curiosity, and a love for Nashville to the guest experience. The Front Desk is the heartbeat of stays, with a strong concierge focus and a passion for local knowledge to guide guests to coffee, live music, late-night bites, and neighborhood gems.

As a Front Desk Agent, you’ll welcome guests, coordinate arrivals and departures, recommend venues, handle requests, and ensure smooth operations with a friendly, guest-first approach.

Qualifications

• Genuine passion for hospitality and guest experience.
• Knowledgeable or eager to become knowledgeable about Nashville neighborhoods, food, music and culture.
• Friendly, confident and naturally engaging with guests.

Responsibilities

• Welcome guests and set a warm, personable tone for their stay.
• Act as a Nashville insider, recommending music venues, restaurants, bars, events and neighborhoods.
• Manage arrivals, departures, reservations and guest communications with care and accuracy.
• Handle concierge-style requests including dining plans, directions, transportation and event recommendations.
• Anticipate guest needs and create thoughtful, personalized moments.
• Coordinate with housekeeping, maintenance and leadership to ensure smooth operations.
• Respond to guest requests and resolve issues with ownership and confidence.
• Maintain a welcoming lobby reflecting Bode's social, laid-back vibe.
• Uphold brand standards while bringing your own personality to the guest experience.

Skills

Hospitality mindset

Guest service excellence

Local Nashville knowledge

Team player

Multitasking

Tech-savvy

Job description

Full-Time Available

Bode is not your typical hotel - and this isn't your typical front desk role.

At Bode Nashville , the Front Desk is the heartbeat of the guest experience. We're looking for Front Desk Agents who are warm, curious, and plugged into the city - the kind of people guests trust for the best coffee, live music, late-night bites, and neighborhood gems. If you love hosting, storytelling, and helping people experience Nashville like a local, you'll feel right at home here.

This role has a strong concierge focus , so passion for guest service and local knowledge is key.

What You'll Do

• Welcome guests and set the tone for their stay with warmth and personality
• Act as a Nashville insider - recommending music venues, restaurants, bars, events, and neighborhoods
• Manage arrivals, departures, reservations, and guest communication with care and accuracy
• Handle concierge-style requests including dining plans, directions, transportation, and event recommendations
• Anticipate guest needs and create thoughtful, personalized moments
• Coordinate with housekeeping, maintenance, and leadership to ensure smooth operations
• Respond to guest requests and resolve issues with confidence and ownership
• Maintain a welcoming lobby and common spaces that reflect Bodes social, laid-back vibe
• Uphold brand standards while bringing your own personality to the guest experience

Who You Are

• Genuinely passionate about hospitality and guest experience
• Knowledgeable (or excited to become knowledgeable) about Nashville's neighborhoods, food, music, and culture
• Friendly, confident, and naturally engaging - guests love talking to you
• Comfortable multitasking in a fast-paced, guest-facing environment
• Tech-friendly and quick to learn new systems
• A team player with a positive, can-do attitude

Why Bode

• A team that values creativity, personality, and connection
• Opportunities to grow across hotel operations
• A role where your local knowledge and passion truly matter