Boat Gear Specialist & Customer Concierge

West Marine; Los Angeles (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401k and retirement benefits

Paid time off

Job summary

West Marine is seeking a Sales Associate to deliver exceptional customer service and guidance on boating products. You will engage customers, assess needs, and recommend items while processing transactions and maintaining clean displays.

Role requires strong communication, a go‑to attitude for selling, and the ability to work a flexible schedule. Training on SOPs and store procedures will be provided to support a smooth customer experience.

Qualifications

• High school diploma or equivalent required or preferred.
• Retail or boating-related experience is preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet and welcome customers as they enter the store.
• Understand customer needs and recommend products accordingly.
• Provide product knowledge and suggestive selling to enhance the boating experience.
• Assist customers in selecting products and direct them to the right aisle.
• Inform customers about services and help with special orders or drop ship purchases.
• Handle transactions, returns, and manage the register accurately.
• Maintain accurate pricing and proper display signage.
• Assist with inventory, receiving, stocking, and replenishment.
• Keep sales floor neat and free of hazards; support BOPIS and ship-from-store.
• Report security or loss prevention concerns to management.
• Complete required training and SOPs; be flexible for nights/weekends/holidays.

Skills

Customer service

Communication

Sales ability

Product knowledge

POS systems

Education

High school diploma or equivalent

Retail experience preferred

Tools

POS systems

Job description

West Marine is seeking a Sales Associate to deliver exceptional customer service and guidance on boating products. You will engage customers, assess needs, and recommend items while processing transactions and maintaining clean displays.

Role requires strong communication, a go‑to attitude for selling, and the ability to work a flexible schedule. Training on SOPs and store procedures will be provided to support a smooth customer experience.