Board Sales Support Specialist

Würth Baer Supply Company; Columbus (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Paid holidays

Vacation time

Job summary

Würth Baer Supply Company is a leading specialty wholesale distributor serving the woodworking industry. The Board Sales Support Specialist will back Outside Sales by delivering timely, accurate product information, quotes, and coordination for board offerings, ensuring smooth handoffs across departments.

This onsite Columbus role requires a proactive, detail-oriented individual with strong vendor liaison skills, capable of managing multiple tasks and deadlines in a fast-paced environment.

Qualifications

• Strong knowledge of wood panel products, applications, specifications, and vendor processes.
• Experience in sales support, customer service, or purchasing in wood products is preferred.
• Ability to respond quickly with accurate quotes and information to support the field team.

Responsibilities

• Provide fast, accurate responses to Outside Sales team requests related to board products, pricing, availability, lead times, quotes, and special orders.
• Prepare and support price quotes for customers in coordination with Outside Sales and Customer Service.
• Assist Outside Sales with product information, order details, vendor updates, and follow-up needed to support customer commitments.
• Coordinate with Customer Service, Inventory Specialists, Sales Operations, Purchasing, and Warehouse teams to ensure accurate order processing, consistent product availability, and complete on-time deliveries.
• Assist with vendor ordering, including gathering order details, confirming availability, following up on lead times, and communicating updates internally.
• Support special-order activity by confirming specs, pricing, vendor requirements, shipping details, and delivery timing.
• Help resolve internal questions or obstacles quickly so the Outside Sales team can stay focused on customer activity.
• Share market feedback, product trends, and inventory concerns with Sales and Purchasing leadership.
• Provide input on product mix, pricing, inventory levels, and demand outlook based on sales and customer needs.
• Maintain clear handoffs between Sales, Customer Service, Purchasing, Inventory, and Operations.

Skills

Wood panel knowledge

Sales support

Vendor coordination

Quote preparation

Customer service

Internal communication

Attention to detail

Job description

Board Sales Support Specialist

Würth Baer Supply Company is one of the nation's leading specialty wholesale distributors to the woodworking industry, offering an extensive inventory of decorative and functional hardware, board & panel products, woodworking machinery, surfacing materials, tools, and shop supplies. The company generates over $400M in annual revenue and operates 29 distribution locations across the Upper Midwest, Midwest, Ohio Valley, East, and Northeastern United States. It is a wholly owned subsidiary of the Würth Group.

The Board Sales Support Specialist reports to the National Board and Panel Director and supports the Outside Sales team by providing timely, accurate assistance related to wood panel products.

Location

Würth Baer Supply Company, 3740 Zane Trace Dr, Columbus, OH 43228 (Onsite Role)

Direct Hire

Direct Hire. No Agencies. No Third Parties. No Contracts.

Job Summary

The Board Sales Support Specialist is responsible for supporting the Outside Sales team by providing timely, accurate, and reliable assistance related to wood panel products. The role serves as an internal resource for Territory Managers, Customer Service Representatives, Inventory Specialists, Sales Operations, and Purchasing to answer product questions, prepare quotes, coordinate special orders, and keep customer‑related activity moving quickly. The position must respond with urgency, help remove obstacles for the field sales team, and ensure that information is communicated clearly to the appropriate departments. Where appropriate, the Specialist will assist with vendor ordering, follow up on vendor lead times, confirm product availability, and coordinate purchasing activity related to customer and sales team needs. The Specialist may also provide input on product mix, pricing, inventory levels, demand trends, and market feedback gathered through internal sales activity.

Core Responsibilities

• Provide fast, accurate responses to Outside Sales team requests related to board products, pricing, availability, lead times, quotes, and special orders.
• Prepare and support price quotes for customers in coordination with Outside Sales and Customer Service.
• Assist Outside Sales with product information, order details, vendor updates, and follow‑up needed to support customer commitments.
• Coordinate with Customer Service, Inventory Specialists, Sales Operations, Purchasing, and Warehouse teams to ensure accurate order processing, consistent product availability, and complete, on‑time deliveries.
• Assist with vendor ordering where appropriate, including gathering required order details, confirming availability, following up on lead times, and communicating updates internally.
• Support special‑order activity by confirming specifications, pricing, vendor requirements, shipping details, and expected delivery timing.
• Help resolve internal questions or obstacles quickly so the Outside Sales team can remain focused on customer‑facing activity.
• Share relevant market feedback, product trends, demand changes, and inventory concerns with Sales and Purchasing leadership.
• Provide input on product mix, inventory levels, pricing considerations, and demand outlook based on sales team and customer needs.
• Maintain accurate communication and documentation to support clean handoffs between Sales, Customer Service, Purchasing, Inventory, and Operations.
• Uphold company standards related to pricing, profitability, customer service, and order accuracy.

Requirements

• Strong knowledge of wood panel products, applications, specifications, and related vendor processes.
• Prior experience in sales support, customer service, purchasing, product support, or a related wood products role preferred.
• High sense of urgency with the ability to respond quickly and accurately to internal and external requests.
• Strong communication skills with the ability to clearly relay information between Outside Sales, Customer Service, Purchasing, Inventory, vendors, and Operations.
• Demonstrated ability to support customer and sales team needs through accurate quotes, product information, order follow‑up, and problem resolution.
• Working knowledge of factors influencing profitability, including pricing, margin, costs, freight, lead times, and inventory availability.
• Strong problem–solving skills with the ability to manage multiple priorities in a fast–paced environment.
• Strong organizational skills and attention to detail, especially when supporting quotes, vendor orders, special orders, and internal handoffs.
• Computer literacy and ability to learn new software, systems, and technologies.

Compensation

The anticipated starting salary for candidates with the minimum qualifications begins at $50,000 per year. Candidates with stronger combinations of relevant experience, product knowledge, technical expertise, and industry background may be considered for higher compensation. Final salary will be based on qualifications, experience, and fit. Applicants may state their exact desired starting salary in the applicant questionnaire.

Benefits

• Bundled consumer–driven Medical (Blue Cross Blue Shield), Dental (Aetna), and Vision (VSP) pricing. New hires receive full access to benefits from the first of the month following date of hire.
• 401(k) with matching program starts immediately. Company will match half of the first 5% of annual compensation.
• Eight paid company holidays.
• Vacation: 2 weeks (0–5 years), 3 weeks (5–10 years), 4 weeks (10–15 years), 5 weeks (15+ years).
• Sick time that is not excessive or categorized under special medical leave will not come out of vacation time–honor system for salaried employees.
• Tuition reimbursement program.
• Referral program.
• Employee discount.

Equal Opportunity Employer

At Würth Group, we celebrate diversity and are committed to fostering an inclusive environment where every employee is valued and empowered to succeed. We proudly uphold an equal opportunity employment policy and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.