Board Sales Support Specialist

Wurth Baer Supply Company; Vernon Hills (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) with matching program

Paid company holidays

Vacation time based on tenure

Referral program

Job summary

Würth Baer Supply Company is seeking a Board Sales Support Specialist to assist the Outside Sales team with inquiries related to wood panel products.
This role involves providing support for quotes, coordinating orders, and ensuring timely communication across departments.

The ideal candidate will possess strong organizational skills and have prior experience in sales support or customer service, ensuring effective customer relationship management.

Qualifications

• Strong knowledge of wood panel products and specifications.
• Prior experience in sales support or related roles preferred.
• Strong communication skills and attention to detail.

Responsibilities

• Provide fast responses to Outside Sales team requests.
• Prepare pricing quotes for customers.
• Assist with vendor ordering and follow-up.

Skills

Knowledge of wood panel products

Customer service

Strong communication skills

Problem-solving skills

Organizational skills

Education

Experience in sales support or customer service

Tools

Computer literacy

Job description

Würth Baer Supply Company is one of the nation's leading specialty wholesale distributors to the woodworking industry, offering an extensive inventory of decorative and functional hardware, board & panel products, woodworking machinery, surfacing materials, tools and shop supplies. The company generates over $400M in annual revenue and operates 29 distribution locations across the Upper Midwest, Midwest, Ohio Valley, East, and Northeastern United States. Würth Baer Supply Company is a wholly owned subsidiary of the Würth Group, a €20B+ privately held company headquartered in Künzelsau, Germany, with 450+ companies in over 80 countries.

Würth Baer Supply Company is seeking a Board Sales Support Specialist who will report to the National Board and Panel Director.

Work Location (Onsite Role)

• Würth Baer Supply Company 909 Forest Edge Dr, Vernon Hills, IL 60061

Direct Hire. No Agencies. No Third Parties. No Contracts.

Description

The Board Sales Support Specialist is responsible for supporting the Outside Sales team by providing timely, accurate, and reliable assistance related to wood panel products. This role serves as an internal resource for Territory Managers, Customer Service Representatives, Inventory Specialists, Sales Operations, and Purchasing to help answer product questions, prepare quotes, coordinate special orders, and keep customer-related activity moving quickly. The position is expected to respond with urgency, help remove obstacles for the field sales team, and ensure that information is communicated clearly to the appropriate departments. Where appropriate, the Board Sales Support Specialist will assist with vendor ordering, follow up on vendor lead times, confirm product availability, and help coordinate purchasing activity tied to customer and sales team needs. This role may also provide input on product mix, pricing, inventory levels, demand trends, and market feedback gathered through internal sales activity. The Board Sales Support Specialist will uphold company standards related to accuracy, service, pricing, and profitability. The Company is a casual environment, but it is fast-paced and requires strong organization, responsiveness, and the ability to manage multiple priorities at one time.

Core Responsibilities

• Provide fast, accurate responses to Outside Sales team requests related to board products, pricing, availability, lead times, quotes, and special orders.
• Prepare and support price quotes for customers in coordination with Outside Sales and Customer Service.
• Assist Outside Sales with product information, order details, vendor updates, and follow‑up needed to support customer commitments.
• Coordinate with Customer Service Representatives, Inventory Specialists, Sales Operations, Purchasing, and Warehouse teams to help ensure accurate order processing, consistent product availability, and complete, on‑time deliveries.
• Assist with vendor ordering where appropriate, including gathering required order details, confirming availability, following up on lead times, and communicating updates internally.
• Support special‑order activity by helping confirm specifications, pricing, vendor requirements, shipping details, and expected delivery timing.
• Help resolve internal questions or obstacles quickly so the Outside Sales team can remain focused on customer‑facing activity.
• Share relevant market feedback, product trends, demand changes, and inventory concerns with Sales and Purchasing leadership.
• Provide input on product mix, inventory levels, pricing considerations, and demand outlook based on sales team and customer needs.
• Maintain accurate communication and documentation to support clean handoffs between Sales, Customer Service, Purchasing, Inventory, and Operations.
• Uphold company standards related to pricing, profitability, customer service, and order accuracy.

Requirements

• Strong knowledge of wood panel products, applications, specifications, and related vendor processes.
• Prior experience in sales support, customer service, purchasing, product support, or a related wood products role preferred.
• High sense of urgency with the ability to respond quickly and accurately to internal and external requests.
• Strong communication skills with the ability to clearly relay information between Outside Sales, Customer Service, Purchasing, Inventory, vendors, and Operations.
• Demonstrated ability to support customer and sales team needs through accurate quotes, product information, order follow‑up, and problem resolution.
• Working knowledge of factors influencing profitability, including pricing, margin, costs, freight, lead times, and inventory availability.
• Strong problem‑solving skills with the ability to manage multiple priorities in a fast‑paced environment.
• Strong organizational skills and attention to detail, especially when supporting quotes, vendor orders, special orders, and internal handoffs.
• Computer literacy and ability to learn new software, systems, and technologies.

Benefits

• Bundled consumer‑driven Medical (Blue Cross Blue Shield), Dental (Aetna), and Vision (VSP) pricing. New hires receive full access to benefits from the first month following date of hire.
• 401(k) with matching program starts immediately. Company will match half of the first 5% of annual compensation.
• 8 paid company holidays.
• 2 weeks’ vacation (0 to 5 years), 3 weeks’ vacation (5 to 10 years), 4 weeks’ vacation (10 to 15 years), 5 weeks’ vacation (15+ years).
• Sick time that is not excessive or categorized under special medical leave will not come out of your vacation time – honor system for salaried employees.
• Referral program.

Equal Opportunity Employer

At Würth Group, we celebrate diversity and are committed to fostering an inclusive environment where every employee is valued and empowered to succeed. We proudly uphold an equal opportunity employment policy and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.