Customer Service Representative

Storepass; Burlingame (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

On-the-job training

Growth opportunities

Supportive team environment

Job summary

Storepass is seeking a Customer Service Representative to provide support and help customers navigate our products. This role involves assisting customers via email, chat, and phone, resolving issues effectively, and documenting interactions for continuous improvement.

The ideal candidate has over 1 year of experience in customer service, strong communication skills, and the ability to learn software products quickly. Join us for a supportive team environment and growth opportunities.

Qualifications

• 1+ years of experience in customer service.
• Ability to learn and understand software products.
• Strong communication skills.

Responsibilities

• Assist customers via email, chat, and phone.
• Resolve issues in a timely and effective manner.
• Document customer interactions and feedback.

Skills

Customer service experience

Strong communication skills

Software product understanding

Empathy and patience

Team player

Job description

About the Role

Our Customer Service Representatives provide support to our customers, helping them navigate our products and resolve any issues they encounter.

Key Responsibilities

• Assist customers via email, chat, and phone.
• Resolve issues in a timely and effective manner.
• Document customer interactions and feedback.
• Collaborate with the product team to improve user experience.

Skills & Qualifications

• 1+ years of experience in customer service.
• Strong communication skills.
• Ability to learn and understand software products.
• Empathy and patience when working with customers.
• Team player with a positive attitude.

Preferred

• Previous work in tech support or SaaS environments.
• Interest in board games and trading card games.

Why Join Us?

• Supportive team environment.
• On-the-job training.
• Growth opportunities.