BMW Service Manager - The Wyler Collection, Dublin, Ohio

Jeff Wyler Automotive Family; Dublin (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Industry-leading compensation

Career advancement opportunities

Paid holidays & vacation

Medical, dental, vision & more

Job summary

The Wyler Collection, BMW Dublin in Dublin, OH is seeking an Automotive Service Manager with BMW service management experience. A strong, results-driven leader will elevate the service department with a commitment to integrity and staff development.

The role emphasizes leading and developing the service team, ensuring seamless customer experiences, and meeting dealership goals for service and satisfaction.

Qualifications

• Minimum 2 years experience as a Manager with BMW Service Management.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service with positive dealership experience.
• Provide support with service and sales operations to meet customer needs timely.
• Serve as a liaison between service advisors, technicians, and customers.
• Hire, manage, and develop Service Department staff.
• Monitor training and certification requirements.
• Prioritize required services.
• Follow manufacturer and company policies and procedures.
• Meet and exceed customer satisfaction benchmarks.

Skills

Leadership

Service management

Customer service

Team management

Job description

Job DetailsJob Location: 73-Dublin BMW_Mini - Dublin, OH 43017We are inviting Applications for Automotive Service Manager

Location: The Wyler Collection, BMW Dublin

We are seeking a manager with BMW Service Management experience, minimum of 2 years. Astrong, results driven leader to make us the best Service Department in the country.Our organization has a belief system that the leader of the service department is an integral position for the entire dealership, and offers full support, training, and strong, proven systems that bring success to the store in both finance and customer satisfaction.

The Wyler Collection, BMW is hiring a highly motivated, loyal, and goal-oriented team leader to take the service department to the next level. The best candidate has a passion for leading and developing people and uses high levels of integrity to guide decisions. To be considered for this role, you must be able to:

DEALERSHIP COMMITMENT

• Industry Leading compensation, competitive wages, and bonus structure
• Career Advance Opportunities
• Paid Holidays & Vacation
• Stable upwardly mobile employment with a growing company
• Clean Modern Fully Equipped Facility
• Medical, Dental, Vision & much more!

ESSENTIAL DUTIES

• Ensure customers receive prompt, courteous, and effective service with positive dealership experience
• Provide a high level of support with the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient manner
• Ensure the correct handling of all aspects of the service transaction from the "meet and greet" to "fix it right the first time"
• Serve as a liaison between service advisors, technicians, and customers
• Hire, manage, and develop Service Department employees - technicians and service advisors
• Monitor and maintain training and certification requirements
• Prioritize required services
• Follow manufacturer and company policies and procedures
• Meet and exceed customer satisfaction benchmark

Qualifications

• Minimum 2 years experience as a Manager with BMW Service Management.
• Result Driven and proven success to the store