BMW Automotive Dispatcher

keeler; Ridgefield (CT); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical and dental

401(k) Plan

Disability & life insurance

Paid holidays

Paid time off

Employee discounts

Company gatherings

Community outreach

Job summary

BMW of Ridgefield is seeking an organized and customer-focused Automotive Dispatcher to support the daily operations of the Service Department. The role coordinates workflow, maximizes technician productivity, and helps ensure every customer receives the premium BMW experience.

The candidate should possess excellent customer service and communication skills, be proficient with basic computer tasks, and maintain a professional, adaptable attitude in a fast-paced environment.

Qualifications

• Excellent customer service and communication skills.
• Basic computer proficiency.
• Strong organizational and multitasking abilities.
• Positive, professional attitude.
• Ability to thrive in a fast-paced environment.
• Clean and valid driver's license.

Responsibilities

• Oversee the daily flow of the service drive.
• Dispatch repair orders and distribute work efficiently among technicians.
• Monitor technician productivity and shop capacity.
• Support customer inquiries and provide a high level of service.
• Communicate effectively with Advisors, Technicians, and Management.
• Help ensure available technician time is utilized efficiently.

Skills

Customer service

Communication

Computer skills

Organizational skills

Multitasking

Professional attitude

Adaptability

Driver's license

Job description

Automotive Dispatcher – Service Department
Location: BMW of Ridgefield | Schedule: Full-Time
Salary: $70,000–$80,000 annually

Help Drive an Exceptional Service Experience

BMW of Ridgefield is seeking an organized and customer-focused Automotive Dispatcher to support the daily operations of our Service Department. This role is responsible for coordinating workflow, maximizing technician productivity, and helping ensure every customer receives the premium experience expected from the BMW brand.

Key Responsibilities

• Oversee the daily flow of the service drive
• Dispatch repair orders and distribute work efficiently among technicians
• Monitor technician productivity and shop capacity
• Support customer inquiries and provide a high level of service
• Communicate effectively with Advisors, Technicians, and Management
• Help ensure available technician time is utilized efficiently

Qualifications

• Excellent customer service and communication skills
• Basic computer proficiency
• Strong organizational and multitasking abilities
• Positive, professional attitude
• Ability to thrive in a fast-paced environment
• Clean and valid driver's license

Benefits Include

• Medical and Dental Coverage
• 401(k) Plan
• Short-Term Disability & Life Insurance
• Paid Holidays and Paid Time Off
• Employee Discounts
• Frequent Company Gatherings & Community Outreach Programs

Join a team committed to delivering a premium ownership experience and helping customers enjoy every mile in their BMW.

All applicants are subject to a background check and drug screening.