BMW Automotive Dispatcher

Keeler Collision; Ridgefield (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and Dental Coverage

401(k) Plan

Short-Term Disability & Life Insurance

Paid Holidays and Paid Time Off

Employee Discounts

Frequent Company Gatherings & Outreach

Job summary

BMW of Ridgefield is seeking an organized and customer-focused automotive dispatcher to support the daily operations of the Service Department. This role coordinates workflow, maximizes technician productivity, and helps ensure every customer receives the premium experience expected from the BMW brand.

You will oversee the daily flow of the service drive, dispatch repair orders, monitor technician capacity, and communicate with Advisors, Technicians, and Management to keep the shop running

Qualifications

• Excellent customer service and communication skills.
• Basic computer proficiency.
• Strong organizational and multitasking abilities.
• Positive, professional attitude.
• Ability to thrive in a fast-paced environment.
• Clean and valid driver’s license.

Responsibilities

• Oversee the daily flow of the service drive.
• Dispatch repair orders and distribute work efficiently among technicians.
• Monitor technician productivity and shop capacity.
• Support customer inquiries and provide a high level of service.
• Communicate effectively with Advisors, Technicians, and Management.
• Help ensure available technician time is utilized efficiently.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Positive attitude

Driver's license

Job description

Automotive Dispatcher – Service Department

Location: BMW of Ridgefield | Schedule: Full-Time

Help Drive an Exceptional Service Experience

BMW of Ridgefield is seeking an organized and customer-focused automotive dispatcher to support the daily operations of our Service Department. This role is responsible for coordinating workflow, maximizing technician productivity, and helping ensure every customer receives the premium experience expected from the BMW brand.

Key Responsibilities

• Oversee the daily flow of the service drive
• Dispatch repair orders and distribute work efficiently among technicians
• Monitor technician productivity and shop capacity
• Support customer inquiries and provide a high level of service
• Communicate effectively with Advisors, Technicians, and Management
• Help ensure available technician time is utilized efficiently

Qualifications

• Excellent customer service and communication skills
• Basic computer proficiency
• Strong organizational and multitasking abilities
• Positive, professional attitude
• Ability to thrive in a fast-paced environment
• Clean and valid driver's license

Benefits Include

• Medical and Dental Coverage
• 401(k) Plan
• Short-Term Disability & Life Insurance
• Paid Holidays and Paid Time Off
• Employee Discounts
• Frequent Company Gatherings & Community Outreach Programs

Join a team committed to delivering a premium ownership experience and helping customers enjoy every mile in their BMW.

All applicants are subject to a background check and drug screening.