Blue Tide Shift Supervisor - Mitchell

Default Brand; Mitchell (SD); On-site; USD 33,000 - 45,000; Full time

Job summary

Default Brand is seeking a site supervisor to lead a retail team and ensure top-notch customer service at the car wash location in Mitchell, SD. You will oversee daily operations, coach staff, promote memberships, and maintain equipment and inventory.

The role requires reliable leadership and the ability to manage tight schedules. Candidates should have 1–2 years of supervisory experience in a retail or service setting, a preference for relevant degree or certification, and strong communication

Qualifications

• One to two years of supervisory experience in retail or customer service required.
• Degree or certification preferred.
• Strong technological skills and mechanical knowledge preferred.
• Good communication, interpersonal, organizational and leadership skills.
• Attention to detail, ability to meet deadlines and multi-task.
• Able to lift up to 50 pounds, use a ladder safely.
• Stamina for long hours and outdoor work in all weather conditions.
• Valid driver’s license and insurable driving record required.

Responsibilities

• Drives quality customer service through daily management of employees and site initiatives.
• Promotes and sells membership packages and car-wash upgrades.
• Provides direction to staff; trains and coaches employees to up-sell memberships.
• Maintains site cleanliness and equipment operation; conducts routine inspections.
• Orders parts, chemicals, products, and supplies; manages inventory.
• Performs daily bookkeeping, cash reconciliation, and deposits.

Skills

Supervisory experience

Retail/Customer service

Education

Degree preferred

Job description

Description

ESSENTIAL JOB DUTIES:

• Drives quality customer service through the daily management of employees and site initiatives. Effectively answers all customer questions and resolves complaints.
• Promotes and sells membership packages and car-wash upgrades.
• Provides direction to staff; assists with training and coaching employees to promote and up-sell memberships and to provide quality customer service.
• Maintains site cleanliness, equipment operation and quality wash service. Performs visual inspections of the tunnel and equipment room to ensure equipment and chemicals are functioning properly; performs routine preventative maintenance.
• Orders parts, chemicals, products and supplies as needed; ensures accurate inventory.
• Performs daily bookkeeping procedures, cash reconciliation, and deposit procedures.
• Assists with training staff. Coaches and recognizes good performance of employees.
• Maintains high degree of confidentiality regarding company documents, passwords/codes, keys and overall site security.
• Enforces and maintains high level of safety for customers and employees. Reports potential hazards and accidents/injuries.
• Understands, follows, and enforces all general rules, company policies and procedures.
• Works flexible hours/shifts including days, evenings, weekends and holidays; additional hours as needed to manage/support site operations.

KNOWLEDGE, SKILLS AND ABILITIES:

• One to two years of previous supervisory experience in a retail or customer service environment required. Proven ability to build strong and effective teams.
• Degree or certification preferred
• Strong technological skills preferred. Mechanical knowledge preferred.
• Good communication and interpersonal skills. Strong organizational and leadership skills.
• Good accuracy and attention to detail. Able to meet deadlines and work under pressure. Able to multi-task.
• Able to lift, carry, push/pull up to 50 pounds alone. Regular use of ladder.
• Physical stamina to work long hours and have physical mobility to bend, kneel, stoop, squat, reach and stand for long periods of time. Able to work outdoors in all weather conditions.
• Required to maintain valid driver’s license and insurable driving record. Must maintain personal liability coverage on own vehicle.

Qualifications

Licenses & Certifications

Preferred

Auto Insurnace

Driver's License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.