Blue Tide Shift Supervisor

Default Brand; Sycamore (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

Default Brand seeks a dedicated supervisor in Sycamore, Kentucky to lead customer service initiatives and oversee site operations. The ideal candidate will have 1-2 years of supervisory experience in retail or customer service and possess strong communication and organizational skills. Responsibilities include promoting membership packages, maintaining site cleanliness, and training employees. Candidates must be able to lift up to 50 pounds and work flexible hours, including evenings and weekends. Competitive salary and benefits offered.

Qualifications

• 1-2 years of supervisory experience in a retail or customer service environment.
• Strong technological skills preferred.
• Able to lift and carry up to 50 pounds.

Responsibilities

• Drive quality customer service through management of employees.
• Promote and sell membership packages and wash upgrades.
• Maintain site cleanliness and equipment.

Skills

Supervisory experience

Strong communication skills

Organizational skills

Leadership skills

Attention to detail

Physical stamina

Education

Degree or certification

Job description

Description

ESSENTIAL JOB DUTIES:

• Drives quality customer service through the daily management of employees and site initiatives. Effectively answers all customer questions and resolves complaints.
• Promotes and sells membership packages and car-wash upgrades.
• Provides direction to staff; assists with training and coaching employees to promote and up-sell memberships and to provide quality customer service.
• Maintains site cleanliness, equipment operation and quality wash service. Performs visual inspections of the tunnel and equipment room to ensure equipment and chemicals are functioning properly; performs routine preventative maintenance.
• Orders parts, chemicals, products and supplies as needed; ensures accurate inventory.
• Performs daily bookkeeping procedures, cash reconciliation, and deposit procedures.
• Assists with training staff. Coaches and recognizes good performance of employees.
• Maintains high degree of confidentiality regarding company documents, passwords/codes, keys and overall site security.
• Enforces and maintains high level of safety for customers and employees. Reports potential hazards and accidents/injuries.
• Understands, follows, and enforces all general rules, company policies and procedures.
• Works flexible hours/shifts including days, evenings, weekends and holidays; additional hours as needed to manage/support site operations.

KNOWLEDGE, SKILLS AND ABILITIES:

• One to two years of previous supervisory experience in a retail or customer service environment required. Proven ability to build strong and effective teams.
• Degree or certification preferred
• Strong technological skills preferred. Mechanical knowledge preferred.
• Good communication and interpersonal skills. Strong organizational and leadership skills.
• Good accuracy and attention to detail. Able to meet deadlines and work under pressure. Able to multi-task.
• Able to lift, carry, push/pull up to 50 pounds alone. Regular use of ladder.
• Physical stamina to work long hours and have physical mobility to bend, kneel, stoop, squat, reach and stand for long periods of time. Able to work outdoors in all weather conditions.
• Required to maintain valid driver’s license and insurable driving record. Must maintain personal liability coverage on own vehicle.

Qualifications

Licenses & Certifications

Preferred

Auto Insurnace

Driver's License

Equal Opportunity Employer
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