Blood Donor Operations Process Improvement Lead

OneBlood; Windsong Trails (NC); On-site; USD 110,000 - 165,000; Full time

Job summary

OneBlood is seeking a results-driven Process Improvement Leader in North Carolina to drive operational efficiency in blood collections and reduce product discards and donor deferrals.

The role partners with Collections, Recruitment, Manufacturing, and Quality teams to design, validate, and sustain improvements that enhance donor experience and blood supply alignment. A Lean Six Sigma mindset and strong data analysis are essential for success.

Qualifications

• Bachelor’s Degree in Business, Operations Management, Industrial Engineering or related field and five (5) years relevant experience or an equivalent combination of education, certification, training, and/or experience.
• Lean Six Sigma or Project Management Professional certification preferred.

Responsibilities

• Leads improvement initiatives focused on reducing blood product discards, minimizing donor deferrals, and improving blood type and product collection accuracy.
• Drives operational strategies that align donor collections with inventory demand, utilization trends, and organizational blood supply goals.
• Facilitates cross-functional improvement teams and prioritize high-impact operational initiatives across Collections, Recruitment, Manufacturing, and Quality functions.
• Conducts operational assessments, workflow analysis, and on-site observations to identify process gaps, inefficiencies, workflow variation, and opportunities for improvement.
• Analyzes donor collection processes to improve donor qualification rates, reduce avoidable deferrals, and enhance donor retention and experience.
• Supports initiatives that improve collection mix management, ensuring the right blood products are collected from the right donors at the right time.
• Identifies and implements operational changes that reduce over-collection, expiration risk, and product waste.
• Analyzes operational, donor, and inventory performance data to identify trends, risks, inefficiencies, and improvement opportunities.
• Develops performance metrics, dashboards, and operational reporting tools related to discards, donor deferrals, collection productivity, blood type alignment, and product utilization.
• Establishes monitoring and validation processes to ensure improvements are sustainable and operationally effective.

Skills

Lean Six Sigma

BPM (End-to-End processes)

Data analysis & KPIs

Stakeholder management

Project/Program management

Executive communication

Change management

Strategic thinking

Education

Bachelor’s degree in Business/Operations/Industrial Engineering or related field

Tools

RPA

ERP

Workflow tools

Job description

OneBlood is seeking a results-driven Process Improvement Leader in North Carolina to drive operational efficiency in blood collections and reduce product discards and donor deferrals.

The role partners with Collections, Recruitment, Manufacturing, and Quality teams to design, validate, and sustain improvements that enhance donor experience and blood supply alignment. A Lean Six Sigma mindset and strong data analysis are essential for success.