Blackjack Manager - 33947

Winstar; Rotonda (FL); Presencial; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

Chickasaw Nation is seeking a Full Time Blackjack Manager to lead the Blackjack department at West Bay Casino and Resort. The role focuses on growing gaming revenues through customer development, guest interaction, team growth, and maintaining an exciting atmosphere.

Responsibilities include staff training, scheduling, performance reviews, and ensuring regulatory compliance across the gaming floor. The position requires strong leadership and a commitment to exceptional guest service.

Qualificações

• High school diploma or equivalent required; related degree preferred.
• Experience in casino/gaming management is essential.
• Pass gaming background check is required.
• Excellent leadership and training abilities.

Responsabilidades

• Develops and maintains documentation, files, logs, reports, etc.
• Maintains confidentiality and data security.
• Ensures staff training and development.
• Ensures compliance with laws, rules, and guidelines for the area.
• Provides first class customer service to guests and responds to inquiries professionally.
• Drives revenues by creating promotions in partnership with Card Games Manager.
• Mentors and trains staff; assigns tasks and monitors performance.
• Performs other duties as assigned.

Conhecimentos

Basic Computer skills

Mathematics skills

Microsoft Office skills

Office equipment handling

Formação académica

High School, GED or Equivalent

Bachelor's Degree (related field)

Ferramentas

Automated currency counters

Calculator

Projector

Binding machine

Descrição da oferta de emprego

Description

We are currently looking for aFull Time Blackjack Managerto join our team located at West Bay Casino and Resort.

Summary: Manages the overall operation of the Blackjack department. Enhances the growth of gaming revenues through the development of our customer base. Focuses on guest interaction, team development, business development and maintenance of a fun and exciting atmosphere.

Responsibilities

• Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.
• Maintains confidentiality, security, and integrity of data and information
• Ensures employees and resources complete assigned training and development
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Prepares weekly reports
• Mentors, coaches, develops and assists in training in assigned area
• Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
• Participates in candidate selection process
• Assigns tasks and responsibilities of assigned staff
• Reviews and documents work effectiveness of assigned staff
• Coaches and corrects assigned staff through performance deficiencies
• Observes and documents work behaviors of assigned staff
• Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
• Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
• May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Routes, logs, prepares and/or distributes incoming and outgoing mail
• Maintains confidentiality, security, and integrity of data and information
• Serves as a liaison between third party vendor and internal management
• Completes all training and development requirements and participates in continuing education opportunities
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Coordinates Individual Development Plan (IDP) program for facility. Works with leadership on disseminating information of the IDP program offerings and requirements
• Plans staff to meet operational needs
• Assists senior facility management with managing assigned budgets - preparation, forecasts, expense management, approvals, communications, reporting, etc.
• Reviews and approves all shift paper work completed by shift supervisors, to include: table count sheets, tournament paper work, rotation sheets, management reports, staffing and employee information about the shift
• Drives revenues by creating and implementing Blackjack promotions in partnership with Card Games Manager using trends and industry data
• Manages operating costs by identifying needs, comparing trends to current needs and controls labor costs by providing accurate schedules and monitoring overtime
• Mentors, coaches, develops and assists in training in assigned area
• Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
• Participates in candidate selection process
• Assigns tasks and responsibilities of assigned staffReviews and documents work effectiveness of assigned staff
• Coaches and corrects assigned staff through performance deficiencies
• Observes and documents work behaviors of assigned staff
• Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
• May direct and support staff in other areas as needed
• In a timely manner, assists in resolving customer and employee complaints not resolvable by subordinates by listening, investigating and answering questions
• Interviews and selects job candidates
• Oversees job functions, development and job performance, including but not limited to, annual evaluations, employee development and performance management
• Performs all other duties as assigned

Competencies

Essential:

• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Must possess knowledge of Poker room games including Ultimate Texas Hold'em, Omaha, Seven Card Stud and Low Ball
• Must be friendly with an outgoing personality
• Works well within a team
• Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Keeps written records

Skills

Essential:

• Basic Computer skills
• Excellent mathematics skills
• Excellent Microsoft Office skills
• Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)

Experience

Essential:

• 5 years directly related management experience
• 3 years directly related experience

Education

Essential:

• High School, GED or Equivalent

Nonessential:

• Bachelors Degree in directly related field

Credentials

Essential:

• Pass gaming background check
• Participation in Fast Track Leadership Training program

Working Conditions

Essential:

• May work where cigarette smoking occurs
• Bright and Flashing lights
• Casino
• Fast-paced environment
• Noisy
• Communications written, verbal
• May be required to de-escalate argumentative, hostile or similar situations
• Pass pre-employment drug test
• Use computer up to 25% of shift
• Sometimes lift and or carry up to 50 lbs
• Sitting up to 25% of shift
• Standing up to 50% of shift
• Walking up to 25% of shift
• May work holidays
• May work rotating shifts
• May work weekend shift
• Infrequent travel

Training

It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission: To enhance the overall quality of life of the Chickasaw people.

Vision: To be a nation of successful and united people with a strong cultural identity.

Core Values:

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and IntegrityTeamwork