Maintenance Shift Supervisor - 33949

Chickasaw Nation; Norman (OK); On-site; USD 42,000 - 65,000; Full time

Job summary

Chickasaw Nation is seeking a dedicated staff member to provide top-tier customer service to both internal and external stakeholders. The role emphasizes training, safety, and adherence to policies within a fast-paced casino environment.

The position requires completing core leadership training within 12 months, maintaining documentation, and supporting scheduling and staff development. A high school diploma or GED is essential, with a background check required for the role.

Qualifications

• High school diploma or GED required.
• Pass gaming background check.
• Experience in leadership or supervisory settings preferred.
• Proven ability to follow instructions and schedules.

Responsibilities

• Provide first-class customer service to internal and external customers with professionalism.
• Complete training and development requirements and participate in continuing education.
• Maintain a clean, organized, and safe work area.
• Prepare weekly reports and assist in staff mentoring and training activities.
• Assist in candidate selection and staff scheduling; monitor performance and provide feedback.
• Ensure compliance with laws, rules, policies and guidelines for the area.

Skills

Basic Computer skills

Core Leadership Training

Microsoft Office

Computer equipment operation

Education

High School or GED

Job description

Posted yesterday

Description

Responsibilities

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.
• Maintains confidentiality, security, and integrity of data and information
• Ensures employees and resources complete assigned training and development
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Prepares weekly reports
• Mentors, coaches, develops and assists in training in assigned area
• Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
• Participates in candidate selection process
• Assigns tasks and responsibilities of assigned staff
• Reviews and documents work effectiveness of assigned staff
• Coaches and corrects assigned staff through performance deficienciesObserves and documents work behaviors of assigned staff
• Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
• Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
• May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
• Manages and orders office inventory, equipment, uniforms and/or other operational supplies
• Communicates with other team members, departments, guests and management
• Shares general and important information
• Listens to others
• Follows divisional, departmental and organizational protocols
• Takes responsibility for crew, equipment, supplies that are assigned
• Monitor operations and conduct routine and on-going assessment of the building systems operations and performance
• Answer and assist with service calls as assigned
• May direct and support staff in other areas as needed
• Schedules staff based on worker availability and arrange for contingency staff based on business needs and/or guest satisfaction standards on designated shift and redirects the labor force according to changing activity during a shift
• Performs all other duties as assigned

Competencies

Essential:

• Able to follow instructions, both written and oral
• Ensures compliance
• Able to adhere to all scheduling and attendance requirements
• Ability to work independently
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Knowledge and understanding of First American populations
• Knowledge to read and interpret blueprints
• Organizes work and assigned area logically and orderly
• Works well within a team
• Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Keeps written records

Skills

Essential:

• Basic Computer skills
• Complete level 1 Core Leadership Training within 12 mos
• Must be familiar with the Microsoft Office Suite of products
• Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)

Experience

Nonessential:

• 4 years directly related experience

Education

Essential:

• High School, GED or Equivalent

Credentials

Essential:

• Pass gaming background check

Working Conditions

Essential:

• Basic math environment
• May work where cigarette smoking occurs
• Casino
• Fast-paced environment
• Hand-eye coordination, reach and grasp
• Listening and hearing ability
• Frequently lift and or carry up to 50 lbs
• Sitting up to 50% of shift
• Standing up to 50% of shift
• Visual acuity for detail, distance, color, depth perception
• May work evening shift
• Must be flexible with work schedule
• May work holidays
• May work weekend shift

Training

It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:

• To enhance the overall quality of life of the Chickasaw people.

Vision:

• To be a nation of successful and united people with a strong cultural identity.

Core Values:

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• SelflessnessCan Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork