Blackbaud Advisory+ Consultant - Raiser's Edge NXT

Blackbaud; United States; Remote; USD 77,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Remote-flexible workforce

Wellness Programs

401(k) program with employer match

Flexible paid time off

Generous Parental Leave Donations for 

Pet insurance, legal and identity保护

Tuition reimbursement program

Job summary

Blackbaud Advisory+ is a premium consulting offering for Raiser’s Edge NXT. As an Advisory+ Consultant, you will drive outcomes by optimizing adoption, guiding customers through releases, and maximizing the value of their subscription.

With 5+ years in RENXT/RE7, you will manage a diverse customer portfolio, engage stakeholders, and help shape the Advisory+ offering while partnering with Sales, CSMs, and services teams.

Qualifications

• 5+ years of experience using, supporting, or consulting on RENXT and RE7.
• Experience in multiple fundraising areas (annual, major giving) encouraged.
• Comfortable engaging with key stakeholders and end-users.
• Experience with driving organizational change and making recommendations to customers.

Responsibilities

• Provide prescriptive, outcomes-focused consulting to RENXT customers.
• Craft a roadmap to adopt or expand functionality to achieve outcomes.
• Engage with customers through implementation to renewal.
• Collaborate with Sales, CSMs, and other teams for cohesive customer experiences.
• Serve as a subject matter expert on sales calls to expand the Advisory+ footprint.

Skills

Stakeholder engagement

Change management

Fundraising knowledge

Tools

RE7

RENXT

Job description

About the role As an Advisory+ Consultant, you will play a crucial role in fostering long-term consulting relationships with customers who use Raiser’s Edge NXT. Your mission is to provide proactive best practices optimization consulting throughout their engagement, ensuring their success with product adoption and maximizing the value of their software subscription. Blackbaud Advisory+ is a premium consulting offer which focuses on driving outcomes for customers using Raiser’s Edge NXT.

What you'll do:

Provide prescriptive, outcomes-focused consulting to a diverse portfolio of RENXT customers. Understand customer needs and expertly craft a roadmap to adopt or expand on functionality to achieve desired outcomes. Engage with customers in your portfolio throughout the duration of their engagement, often at the start of implementation and continuing through renewal. You’ll support them in navigating new releases, adjusting business processes, helping new staff, and ultimately building a strong relationship and customer that is maximizing the value of their RE NXT subscription. Partner with internal stakeholders, including Sales, CSMs, or other services teams to ensure a seamless and cohesive experience across the customer journey. Shape the Advisory+ offering by sharing insights and expertise. Collaborate with cross-functional teams to enhance customer experience. Serve as a subject matter expert on sales calls to expand footprint of Blackbaud Advisory+.

What you'll bring:

5+ years of experience using, supporting, or consulting on RE7 and RENXT. Experience in multiple areas of fundraising, for example annual or major giving, is encouraged. Comfortable engaging with key stakeholders and end-users. Experience with driving organizational change and making recommendations to customers. Strong attention to detail and ability to understand customer needs. Ability to successfully manage a portfolio of customers. Have a self-starter mindset by proactively managing customer deliverables with limited supervision.

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Blackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

The starting base pay is $77,700.00 to $104,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:

• Medical, dental, and vision insurance
• Remote-flexible workforce
• Wellness Programs
• 401(k) program with employer match
• Flexible paid time off
• Generous Parental Leave Donations for Doers
• Pet insurance, legal and identity protection
• Tuition reimbursement program

Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.