Biz Dev Specialist (Philippines)

Omniautoglass; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Work from home

Paid time off

Paid training

Job summary

Omniautoglass is seeking a remote Sales Center Agent to support our team in San Antonio, TX. The role involves handling inbound inquiries, scheduling service appointments, and ensuring customer satisfaction through excellent service and communication.

Ideal candidates will have a strong sales background and interpersonal skills, with a commitment to providing a seamless customer experience. Enjoy benefits like competitive pay, paid time off, and the flexibility of working from home in a supportive environment.

Qualifications

• 1+ year in a call center, customer service, or related role preferred.
• Strong verbal and written communication skills.
• Availability to work Monday–Saturday, 8:00 AM–5:00 PM (U.S Time).

Responsibilities

• Handle inbound calls and persuade callers to choose Omni Glass.
• Schedule mobile and in-shop service appointments using CRM.
• Provide information on service options, pricing, warranties, and discounts.
• Follow up on appointments and customer concerns.
• Accurately enter customer information into the CRM system.

Skills

Persuasion skills

Excellent English communication

Problem-solving abilities

CRM software proficiency

Empathy

Education

High school diploma or equivalent

Job description

• Remote Job

About Us

Omni Auto Glass is a family-owned auto glass repair and replacement company in San Antonio, TX, founded in 2016. With over 25 years of experience, we specialize in windshield repair, replacement, ADAS calibration, and more for cars, trucks, and RVs. Known for fast, reliable service, competitive pricing, and a customer-first approach, we offer mobile and in-shop solutions. Join our team of certified technicians in a supportive, community-focused environment with a 4.9-star Google rating and A+ BBB accreditation.

Job Description

This is a remote position.

We are seeking a dedicated and customer-focused Sales Center Agent to join our team in the Philippines supporting Omni Auto Glass in San Antonio, TX. As the first point of contact for our customers, you will handle inbound inquiries, schedule appointments, provide service information, and ensure a seamless customer experience. This in-person role requires excellent salesmanship, communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.

Requirements

Key Responsibilities

Handle Inbound Calls: Ability to persuade caller to choose Omni Glass over our many competitors. Answer customer inquiries about auto glass services (windshield repair, replacement, ADAS calibration, etc.) with professionalism and empathy.

Schedule Appointments: Coordinate mobile and in-shop service appointments using our CRM software, ensuring efficient technician schedules.

Provide Information: Educate customers on service options, pricing, warranties, and military discounts, maintaining transparency and trust.

Customer Follow-Up: Confirm appointments, follow up on quotes, and address customer concerns to ensure satisfaction.

Data Entry: Accurately enter customer information, service requests, and appointment details into our CRM system.

Support Team: Collaborate with technicians and management to resolve issues and streamline operations.

Qualifications

Experience: 1+ year in a call center, customer service, or related role preferred; automotive industry experience a plus but not required.

Skills:

Highly persuasive with the ability to sell our product.

Excellent English with minimal accent.

Strong verbal and written communication skills.

Strong problem-solving and multitasking abilities.

Proficiency with CRM software and basic computer systems.

Empathy, active listening, and conflict resolution skills.

Attributes: Positive attitude, team player, and commitment to customer satisfaction.

Education: High school diploma or equivalent.

Availability: Must be available to work Monday–Saturday, 8:00 AM–5:00 PM (U.S Time).

Supportive Environment: Work in a family-run business with a tight-knit team and a focus on employee growth.

Benefits: Competitive pay, paid time off, paid training.

Perks: Work from home!

Reputation: Be part of a trusted company with a strong community presence and stellar customer reviews.