Auto Glass Service Advisor/Shop Assistant

Omni Glass LLC; San Antonio (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A family-owned auto glass repair service in San Antonio, TX, is looking for a detail-oriented Auto Glass Service Advisor. The ideal candidate will greet customers, handle vehicle movements, and process payments while ensuring a positive experience. Strong customer service skills, a positive attitude, and the ability to multitask in a fast-paced environment are essential. Join a supportive team with a commitment to community and excellence.

Qualifications

• Detail-oriented with the ability to assess customer needs and guide them.
• Experience with point-of-sale systems is preferred.

Responsibilities

• Greet customers with professionalism and warmth.
• Safely manage vehicle movements within the service area.
• Process payments and provide receipts.

Skills

Strong customer service skills

Positive attitude

Multitasking ability

Job description

Auto Glass Service Advisor/Shop Assistant

San Antonio, United States | Posted on 07/22/2025

Omni Auto Glass is a family-owned auto glass repair and replacement company in San Antonio, TX, founded in 2016. With over 25 years of experience, we specialize in windshield repair, replacement, ADAS calibration, and more for cars, trucks, and RVs. Known for fast, reliable service, competitive pricing, and a customer-first approach, we offer mobile and in-shop solutions. Join our team of certified technicians in a supportive, community-focused environment with a 4.9-star Google rating and A+ BBB accreditation.

Job Description

Overview

We are seeking a skilled and detail-oriented Service Advisor to join our team. In this role, you will be the friendly face of Omni Auto Glass, ensuring a smooth and positive experience for every customer. You'll handle front-line interactions, support daily operations, and assist our installation team as needed. This role is ideal for someone with strong customer service skills, a positive attitude, and a willingness to multitask in a fast-paced auto service setting.

Requirements

Primary Responsibilities

• Greet customers upon arrival and walk-ins with a warm, professional demeanor, assessing their needs and guiding them through the service process.
• Safely move vehicles to and from the service area, ensuring proper handling and parking.
• Process customer payments accurately using our point-of-sale system, providing receipts and explaining any charges.

Secondary Responsibilities

• Handle overflow phone calls, scheduling appointments, and providing basic information on services.
• Pick up glass and supplies from the local depot as needed to support inventory and operations.
• Assist installation technicians with setting glass during peak times or as required, following safety protocols.