Auto Glass Service Advisor/Shop Assistant

Omniautoglass; San Antonio (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Omni Auto Glass in San Antonio is seeking a friendly Service Advisor/Shop Assistant to greet customers, manage front-desk interactions, and support the installation team in a fast-paced auto service setting.

You will handle payments, scheduling, and basic service information, assist with moving vehicles, and help with inventory and supply pickups to keep the shop running smoothly. This role bridges in-shop and mobile service teams.

Qualifications

• Customer service skills with a friendly demeanor.
• Ability to multitask in a fast-paced auto service environment.
• Detail-oriented with focus on accuracy.
• Positive attitude and teamwork mindset.

Responsibilities

• Greet customers upon arrival and guide them through the service process.
• Safely move vehicles to and from the service area and park properly.
• Process customer payments accurately using the POS system and provide receipts.

Skills

Customer service

Multitasking

Attention to detail

Positive attitude

Job description

Auto Glass Service Advisor/Shop Assistant

San Antonio, United States | Posted on 07/22/2025

Omni Auto Glass is a family-owned auto glass repair and replacement company in San Antonio, TX, founded in 2016. With over 25 years of experience, we specialize in windshield repair, replacement, ADAS calibration, and more for cars, trucks, and RVs. Known for fast, reliable service, competitive pricing, and a customer-first approach, we offer mobile and in-shop solutions. Join our team of certified technicians in a supportive, community-focused environment with a 4.9-star Google rating and A+ BBB accreditation.

Job Description

Overview

We are seeking a skilled and detail-oriented Service Advisor to join our team. In this role, you will be the friendly face of Omni Auto Glass, ensuring a smooth and positive experience for every customer. You'll handle front-line interactions, support daily operations, and assist our installation team as needed. This role is ideal for someone with strong customer service skills, a positive attitude, and a willingness to multitask in a fast-paced auto service setting.

Requirements

Primary Responsibilities

• Greet customers upon arrival and walk-ins with a warm, professional demeanor, assessing their needs and guiding them through the service process.
  
• Safely move vehicles to and from the service area, ensuring proper handling and parking.
  
• Process customer payments accurately using our point-of-sale system, providing receipts and explaining any charges.
  

Secondary Responsibilities

• Handle overflow phone calls, scheduling appointments, and providing basic information on services.
  
• Pick up glass and supplies from the local depot as needed to support inventory and operations.
  
• Assist installation technicians with setting glass during peak times or as required, following safety protocols.
  
• Pick up glass and supplies from the local depot as needed to support inventory and operations.
  
• Assist installation technicians with setting glass during peak times or as required, following safety protocols.