Bistro Shift Supervisor

Courtyard by Marriott - Harrisonburg; Harrisonburg (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Bistro Shift Supervisor at Courtyard by Marriott - Harrisonburg oversees front-of-house restaurant operations on their shift, ensuring service standards, labor control, and a positive work environment that delivers exceptional guest experiences.

They supervise on-duty staff, uphold brand standards, monitor guest interactions and food quality, and assist with safety, cleanliness, and policy adherence to support smooth daily service.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage stressful situations with poise and professionalism.
• Strong leadership and a professional image.
• Conduct work-related functions in a professional manner.

Responsibilities

• Oversees day-to-day operational activities of the front-of-house department while on duty.
• Maintains guest and team member relationships to promote a positive culture and high guest satisfaction.
• Supervises on-duty team members regarding training, brand standards, guest interactions, and service quality.
• Maintains knowledge of all positions in the department.
• Assists with inventory, ordering, receiving, storing of department products.
• Monitors safety, security, and cash procedures.
• Ensures department reports are completed promptly and accurately.
• Assists with cleanliness and upkeep of the department.
• Performs other duties as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Handling stressed situations

Leadership and professionalism

Job description

Description

Job Summary

The Bistro Shift Supervisor oversees their shift for the front of house restaurant department of the hotel. The Bistro Shift Supervisor is responsible for?ensuring?labor and quality standards?are upheld and assists with establishing?a positive work environment,?delivering exceptional guest service, and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

• Oversees all day-to-day operational activities of the department while on duty
• Maintains personal connections?with guests, clients, and team members to promote a positive culture with high guest satisfaction
• Supervises on duty team members with efforts relating?to training, brand standards, guest interactions, food quality, beverage controls and work execution
• Maintains knowledge, skills, and abilities needed to perform any position in the department
• Assists?with?maintaining product and service quality standards by investigating issues and initiating corrective action
• Assists with ordering, receiving, storing and inventory of all department related products
• Assists with monitoring and?upholding procedures for control of supplies, keys, monies, and credit?
• Ensures department reporting is completed promptly and accurately
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Assists in maintaining cleanliness throughout the department
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to manage stressful situations with poise and professionalism
• Strong leadership and a professional image
• Conduct work-related functions in a professional manner???