Bistro Attendant

Highgate; Topeka (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality management company is seeking an Outlet Server to provide exceptional service to guests at Courtyard Topeka. The role involves serving food and beverages, handling payments, and ensuring guest satisfaction. Ideal candidates should have strong communication skills and a friendly demeanor. Flexibility in hours and the ability to lift moderate weights are also required.

Qualifications

• Experience in a hotel or related field preferred.

Responsibilities

• Provide high-quality service to guests.
• Receive and deliver guest orders and collect payments.
• Maintain high standards of personal appearance.

Skills

Communication

Multitasking

Customer Service

Education

High School diploma

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an asset value exceeding $20B and generates over $5B in revenues. The company offers expert guidance through all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. Highgate also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to optimize performance and asset value. With an executive team comprising some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains offices in London, New York, Dallas, and Seattle.

Location

Courtyard Topeka

2033 SW Wanamaker Road
Topeka, KS 66604

Overview

The Outlet Server is responsible for providing high-quality service to guests in an attentive, courteous, and efficient manner. Responsibilities include receiving and delivering guest orders and collecting payments.

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or related field preferred.

Physical Requirements:

• Flexible and long hours may be required.
• Medium work—exerting up to 50 pounds of force occasionally, and/or 20 pounds frequently or constantly to lift, carry, push, pull, or move objects.
• Ability to stand during entire shift.
• Ability to maneuver throughout the dining area while carrying full trays of food and beverages.

General Requirements:

• Effective verbal and written communication skills with all levels of employees and guests, in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize to meet deadlines.
• Maintain a friendly and courteous approach in all interactions.
• Attend all required hotel meetings and training sessions.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Comply with hotel standards and regulations to ensure safe and efficient operations.
• Identify and help implement solutions for productivity and problem areas.
• Handle problems proactively, including anticipating, preventing, and solving issues.
• Understand and apply complex information from various sources.
• Cross-train in other hotel-related areas as needed.
• Maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as assigned by management.

Duties & Functions

Fundamental Requirements:

• Always be attentive, friendly, helpful, and courteous to guests, managers, and colleagues.
• Familiarity with restaurant, lounge, and room service organization and functions.
• Thorough knowledge of menus and specials.
• Serve guests attentively and courteously.
• Pre-bus tables, removing soiled dishes after each course.
• Operate the POS system proficiently.
• Perform cashiering duties, including closing checks and preparing end-of-shift paperwork.
• Follow opening and closing procedures and complete side-work tasks.
• Keep tables and side stands stocked, tidy, and clean.
• Maintain beverage levels at least ¾ full.
• Break down trays of soiled dishes and linens per standards.
• Answer phone calls professionally.
• Upsell food, beverage, and promotional items.
• Know the location and proper use of fire extinguishers.
• Deliver food and beverage orders and collect payments.
• Ensure overall guest satisfaction.