Birthday Party & Events Coordinator

Malibu Jack's; Fredericksburg (VA); Hybrid; USD 32,000 - 60,000; Full time

Job summary

Five Star Parks & Attractions in Fredericksburg, VA is seeking an Event Party Coordinator to manage birthday party requests, bookings, and guest experiences. You will oversee events including birthdays and company functions, and assist the operations team on event days.

You will coordinate hosts, ensure clean party spaces, handle guest concerns, and manage reports. Strong Excel/CRM skills and customer-service focus are essential.

Qualifications

• Excellent customer service orientation.
• Strong people skills with clear communication to guests.
• Leadership qualities to train and coach staff.
• Solid time management and organizational abilities.
• Ability to work with minimal supervision.

Responsibilities

• Contacting booked events and providing detailed information about upcoming events.
• Cashing out parties and processing payments.
• Maintain standards of party execution as per company.
• Oversee host staff with cleaning, food delivery, and setup for events.
• Handle guest issues with operation team support.
• Weekly administrative duties: planning, scheduling hosts, and communicating event details.
• Answer incoming calls and emails about bookings and events.
• Booking birthday parties via phone and walk-ins.
• Update reports with new event information.
• Outreach to book new events as directed by sales.
• Assist with the GIFT program during events.
• Support party host team with daily duties.
• Restock and clean party spaces.
• Serve as point of contact for day-of event issues.
• Host events when not coordinating.

Skills

Customer service

People skills

Leadership

Time management

Organization

Tools

Microsoft Excel

CRM

Job description

Five Star Parks & Attractions in Fredericksburg, VA is seeking an Event Party Coordinator to manage birthday party requests, bookings, and guest experiences. You will oversee events including birthdays and company functions, and assist the operations team on event days.

You will coordinate hosts, ensure clean party spaces, handle guest concerns, and manage reports. Strong Excel/CRM skills and customer-service focus are essential.