Ops Leader — Family Entertainment Center

Five Star Parks and Attractions; Fredericksburg (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

HSA

Dental

Vision

Life insurance & AD&D

401(k) after one year

Paid time off

Sick leave

Aflac plans

Job summary

Five Star Parks and Attractions is seeking an Operations Manager in Fredericksburg, VA to lead a team of 15-50+ staff across attractions, tours, and guest services. You will plan daily operations, enforce safety protocols, and drive productivity while ensuring exceptional customer experiences.

The role requires strong leadership, a passion for hospitality, and the ability to manage scheduling, inventory, and emergencies. Weekend work and a 45-hour week are expected.

Qualifications

• Must be at least 21 years of age.
• Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
• Must have at least one year of management or supervisory experience.
• Experience in Restaurant/Food & Beverage Management is required.
• Must be able to work weekends and holidays.
• Must be able to work up to 45 hours per week, available every weekend.
• Able to stand for long periods of time.
• Able to lift 39lbs unaided.
• Valid driver’s license required.
• Authorized to work in the United States.

Responsibilities

• Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.
• Implement strategies to enhance team performance, safety protocols, and customer service initiatives.
• Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.
• Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards.
• Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations.
• Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.
• Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.
• Maintain accurate records of employee attendance and performance metrics on a daily basis.
• Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.
• Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.

Skills

Leadership

Attention to detail

Hospitality

Time management

Communication

Education

High school diploma or GED

1 year management or supervisory experience

Restaurant/Food & Beverage management experience

Job description

Five Star Parks and Attractions is seeking an Operations Manager in Fredericksburg, VA to lead a team of 15-50+ staff across attractions, tours, and guest services. You will plan daily operations, enforce safety protocols, and drive productivity while ensuring exceptional customer experiences.

The role requires strong leadership, a passion for hospitality, and the ability to manage scheduling, inventory, and emergencies. Weekend work and a 45-hour week are expected.