Event Party Coordinator

Malibu Jack's; Brunswick (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Malibu Jack's in Brunswick, Ohio is looking for a dedicated Event Coordinator to manage birthday parties and events. Responsibilities include overseeing execution and guest experience, assisting the operations team, and handling bookings via phone and email.

The ideal candidate should possess strong customer service skills, be organized, and have excellent communication abilities. Candidates must be able to work weekends and holidays, and must be 18 years or older.

Qualifications

• Excellent customer service orientation and focus on customer satisfaction required.
• Strong people skills with the ability to communicate details to guests without confusion.
• Position requires consistent activity, such as walking, bending, and lifting.

Responsibilities

• Oversee the execution and guest experience of birthday parties and events.
• Assist the operations team with day-of duties needed for event execution.
• Answer incoming phone calls and email messages about bookings and events.

Skills

Customer service orientation

Time management

Organization skills

Communication skills

Leadership qualities

Tools

Microsoft Excel

CRM software

Job description

Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.

Job Summary

This person will be responsible for any incoming birthday party requests via phone calls or website bookings. This person will oversee the execution and guest experience of birthdays, company events, and any other functions being held at the park. They will also assist the operations team on day of duties needed to execute events.

Key Responsibilities

• Contacting already booked events and providing detailed information about their upcoming event, along with answering any questions from the party contact prior to their arrival.
• Cashing out parties.
• Maintaining the standards set by the company on party execution.
• Helping oversee the host staff with cleaning party areas, delivering food, setting up banquet spaces, and any day of duties needed for event execution.
• Handling any guest issues with their event, with the support of the operation team.
• Weekly Administrative duties such as planning party area execution, making game cards, scheduling hosts, contacting the party contact to discuss details of the event, and answering questions about the event and the package details.
• Answering incoming phone calls and email messages about bookings and events.
• Booking birthday parties via phone conversations and with walk-in guests.
• Updating reports as needed with any new information pertaining to an upcoming event.
• Outreach on booking new events via direction from the sales director.
• Assisting with the GIFT program during events.
• Assisting the party host team on any daily duties needed.
• Re-stocking and cleaning of party spaces.
• Being the point of contact when needed with any party issues that happen the day of the event.
• Hosting events when not performing coordinator duties.
• Proficient in computer software including Microsoft Excel, and CRM.
• Solid time management, organization, and prioritization skills; ability to work with little or no direct supervision.
• Excellent customer service orientation and focus on customer satisfaction required.
• Strong people skills with the ability to communicate details to guests without confusion.
• Leadership qualities to be able to train and coach new staff and existing party host staff on the expectations set by Fun Land and the party manager.
• Position requires consistent activity, such as walking, bending, and lifting.
• Must be able to work holidays and weekends.
• Employment may require background check.
• Must be 18 years or older.

Equal Opportunity and E-Verify

Five Star Parks & Attractions participates in the E-Verify program.

Five Star Parks & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.