Event Party Coordinator

Five Star Parks and Attractions; Brunswick (OH); On-site; USD 22,041 - 24,796; Part time

Job summary

Five Star Parks and Attractions is seeking a Part-Time Event Coordinator in Brunswick, Ohio, responsible for managing birthday parties and special events. The role requires strong organizational skills, excellent customer service abilities, and the capability to oversee event execution with guest satisfaction as a priority.

This position includes handling phone and website inquiries, cashing out parties, and coordinating party setups. Candidates should demonstrate leadership qualities and be adept in time management while maintaining a joyful atmosphere at the park.

Qualifications

• Proficiency in Microsoft Excel and CRM software.
• Strong time management and organizational skills.
• Ability to work independently with minimal supervision.
• Excellent communication skills to deliver information clearly.
• Ability to train and coach new staff.
• Physical capability to perform consistent activity.

Responsibilities

• Oversee birthday party execution and guest experiences.
• Provide information to booked events and answer queries.
• Handle cash transactions for parties.
• Maintain event execution standards set by the company.
• Supervise staff with cleaning and setup duties.
• Address guest issues during events.
• Plan and schedule party area executions.

Skills

Proficient in Microsoft Excel

Solid time management

Excellent customer service orientation

Strong people skills

Leadership qualities

Physical activity (walking, bending, lifting)

Job description

Company Overview

Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.

Location

Scene 75, Cleveland, Ohio

Part‑time: $16‑$18 per hour

Job Summary

This person will be responsible for any incoming birthday party requests via phone calls or website bookings. This person will oversee the execution and guest experience of birthdays, company events, and any other functions being held at the park. They will also assist the operations team on day‑of duties needed to execute events.

Key Responsibilities

• Contacting already booked events and providing detailed information about their upcoming event, along with answering any questions from the party contact prior to their arrival.
• Cashing out parties.
• Maintaining the standards set by the company on party execution.
• Helping oversee the host staff with cleaning party areas, delivering food, setting up banquet spaces, and any day‑of duties needed for event execution.
• Handling any guest issues with their event, with the support of the operation team.
• Weekly administrative duties such as planning party area execution, making game cards, scheduling hosts, contacting the party contact to discuss details of the event, and answering questions about the event and the package details.
• Answering incoming phone calls and email messages about bookings and events.
• Booking birthday parties via phone conversations and with walk‑in guests.
• Updating reports as needed with any new information pertaining to an upcoming event.
• Outreach on booking new events via direction from the sales director.
• Assisting with the GIFT program during events.
• Re‑stocking and cleaning of party spaces.
• Being the point of contact when needed with any party issues that happen the day of the event.
• Hosting events when not performing coordinator duties.

Skills/Competencies Required

• Proficient in computer software including Microsoft Excel, and CRM.
• Solid time management, organization, and prioritization skills; ability to work with little or no direct supervision.
• Excellent customer service orientation and focus on customer satisfaction.
• Strong people skills with the ability to communicate details to guests without confusion.
• Leadership qualities to be able to train and coach new staff and existing party host staff on the expectations set by Fun Land and the party manager.
• Position requires consistent activity, such as walking, bending and lifting.
• Must be able to work holidays and weekends.
• Employment may require background check.
• Must be 18 years or older.

Notice of E‑Verify Participation

Five Star Parks & Attractions participates in the E‑Verify program.

EEO Statement

Five Star Parks & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.