Birthday & Event Experience Lead

Malibu Jack's; Brunswick (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Malibu Jack's in Brunswick, Ohio is looking for a dedicated Event Coordinator to manage birthday parties and events. Responsibilities include overseeing execution and guest experience, assisting the operations team, and handling bookings via phone and email.

The ideal candidate should possess strong customer service skills, be organized, and have excellent communication abilities. Candidates must be able to work weekends and holidays, and must be 18 years or older.

Qualifications

• Excellent customer service orientation and focus on customer satisfaction required.
• Strong people skills with the ability to communicate details to guests without confusion.
• Position requires consistent activity, such as walking, bending, and lifting.

Responsibilities

• Oversee the execution and guest experience of birthday parties and events.
• Assist the operations team with day-of duties needed for event execution.
• Answer incoming phone calls and email messages about bookings and events.

Skills

Customer service orientation

Time management

Organization skills

Communication skills

Leadership qualities

Tools

Microsoft Excel

CRM software

Job description

Malibu Jack's in Brunswick, Ohio is looking for a dedicated Event Coordinator to manage birthday parties and events. Responsibilities include overseeing execution and guest experience, assisting the operations team, and handling bookings via phone and email.

The ideal candidate should possess strong customer service skills, be organized, and have excellent communication abilities. Candidates must be able to work weekends and holidays, and must be 18 years or older.