Party Operations Lead - Events & Guest Experience

Urban Air; Brockton (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Urban Air Brockton is seeking a Party Coordinator to lead the birthday party department and be the first point of contact for guests. You will design customized party experiences and train staff to deliver exceptional events, from corporate teams to family celebrations.

The role emphasizes high energy, strong communication, and a hands-on approach to exceeding guest expectations while supporting the leadership team to drive store performance.

Qualifications

• Fast-paced family entertainment environment experience preferred.
• Outgoing and personable with strong written and verbal skills.
• Highly organized with ability to mentor team members.
• Proactive in achieving goals and resolving conflicts fairly.
• Commitment to delivering an excellent guest experience.

Responsibilities

• Oversee birthday party department operations and staff.
• Design party experiences with food, drinks and attractions.
• Train party staff and ensure party management system adherence.
• Sell party packages and follow up with guests post-event.
• Drive guest satisfaction and support leadership in store.

Skills

Verbal communication

Written communication

Organizational skills

Team mentoring

Conflict resolution

Guest satisfaction

Job description

Urban Air Brockton is seeking a Party Coordinator to lead the birthday party department and be the first point of contact for guests. You will design customized party experiences and train staff to deliver exceptional events, from corporate teams to family celebrations.

The role emphasizes high energy, strong communication, and a hands-on approach to exceeding guest expectations while supporting the leadership team to drive store performance.