Biotech Technical Support Specialist – East Coast

Plasmidsaurus; Boston (MA); Hybrid; USD 62,000 - 80,000; Full time

Job summary

A leading biotech company seeks a Technical (Scientific) Support Specialist on the East Coast to provide top-tier technical support to scientists. The ideal candidate will hold a Bachelor's degree in a biological field and possess experience in DNA sequencing. Responsibilities include responding to customer inquiries, monitoring sequencing processes, and troubleshooting technical issues. This full-time entry-level position offers a salary range of $62,000 to $80,000 in a hybrid work environment, encouraging diverse applicants to apply.

Qualifications

• Bachelor's degree in a related scientific field.
• Experience in DNA sequencing or molecular biology techniques.
• Experience interacting with customers, ideally in technical support.

Responsibilities

• Respond to customer inquiries via email and phone.
• Provide expert technical support for sequencing services.
• Monitor sequencing process outputs and troubleshoot inconsistencies.
• Maintain accurate records of customer interactions.

Skills

Customer service skills

Problem-solving skills

Critical thinking

Communication skills

Education

Bachelor’s degree in Biology, Genetics, or Molecular Biology

Job description

A leading biotech company seeks a Technical (Scientific) Support Specialist on the East Coast to provide top-tier technical support to scientists. The ideal candidate will hold a Bachelor's degree in a biological field and possess experience in DNA sequencing. Responsibilities include responding to customer inquiries, monitoring sequencing processes, and troubleshooting technical issues. This full-time entry-level position offers a salary range of $62,000 to $80,000 in a hybrid work environment, encouraging diverse applicants to apply.