Biotech Technical Account Manager, AI-Driven CX

Benchling; United States; Hybrid; USD 85,000 - 110,000; Full time

Job summary

Benchling is seeking a Technical Account Manager (TAM) to enhance customer success across enterprise life science accounts. The role involves deep collaboration with scientists and project management stakeholders to ensure effective use of the Benchling platform post-go-live.

The successful candidate will have active Benchling experience, strong scientific acumen, and project management skills. This position promotes a hybrid work model, requiring onsite collaboration three days a week, in Boston.

Qualifications

• Experience in a lab or research setting with the ability to empathize with scientists.
• Hands-on familiarity with Benchling and ability to independently lead customer-facing engagements.
• Curious, creative, and tenacious advocate for customers.

Responsibilities

• Develop and maintain deep relationships with our customers, including scientists and stakeholders.
• Manage multiple accounts simultaneously with minimal oversight post-go-live.
• Identify and mitigate potential risks impacting customer success.

Skills

Active Benchling experience

Scientific acumen

Project management skills

Strong communication skills

Education

BS or M.Sc in Molecular Biology, Biochemistry, Genetics, or Bioengineering

Tools

LucidChart

Smartsheets

Jira

Certinia

Job description

Benchling is seeking a Technical Account Manager (TAM) to enhance customer success across enterprise life science accounts. The role involves deep collaboration with scientists and project management stakeholders to ensure effective use of the Benchling platform post-go-live.

The successful candidate will have active Benchling experience, strong scientific acumen, and project management skills. This position promotes a hybrid work model, requiring onsite collaboration three days a week, in Boston.