Enterprise Technical Account Manager, Life Sciences

Benchling

San Francisco (CA)

Hybrid

USD 120,000 - 180,000

Full time

14 days+

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Job summary

Benchling is building an AI-driven, world-class Customer Experience organization. The Technical Account Manager (TAM) supports customers post-go-live, focusing on enterprise life-science accounts and complex Success Packages.

You will own relationships, drive proactive optimization, and collaborate with Success, Professional Services, and Support teams to deliver high-quality Benchling experiences. You will work with scientists and IT leaders to maintain Benchling tenancy, lead accelerators, and

Qualifications

2+ years active Benchling experience required; lead customer-facing Benchling engagements.
BS or MSc in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar field is required.
Experience in a lab or research setting; able to empathize with scientists and grasp complex concepts.
Strong written and verbal communication; capable presenter to varied stakeholders.
Autonomous, proactive, and able to succeed in a high-growth environment.
Curious, creative, and tenacious; advocate for customers and onboarding.

Responsibilities

Develop and maintain deep relationships with customers, including scientists and IT leaders.
Act as main point of contact for Success Package delivery post-go-live; manage multiple accounts with minimal oversight.
Proactively partner with CX stakeholders and sales to optimize Benchling instance and influence expansion.
Identify and mitigate risks that could impact customer success (budget, scope, product gaps, adoption).
Lead and execute projects including configuration and maintenance of customer Benchling tenant and accelerators.
Maintain and grow product knowledge and service delivery knowledge to support customers.
Develop and manage project plans for customer engagements, defining scope, timelines, milestones, and deliverables.