AI-Driven Biotech Solutions Lead

F-Prime Capital; San Francisco (CA); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Benchling is building an AI scientist for our customers. The Solutions Delivery Manager ensures solution development, coverage, efficacy, quality, and enablement across the Customer Experience team, translating product capabilities into effective solutions for scientists and accelerating adoption of Benchling's platform.

You’ll collaborate with product, enablement, and delivery teams, work directly with customers to shape our vision, and help the CX organization scale with best practices,

Qualifications

• Fluency in medicinal chemistry or PD chemistry, ideally both.
• Fluency in a chemistry-focused lab informatics tool.
• Knowledge of Benchling’s Platform and solutions, and technical proficiency with Benchling products is preferred.

Responsibilities

• Navigate a budding product area through to market adoption — partnering with internal product, enablement, and delivery teams, while working directly with customers to build trust and shape our vision in this space.
• Serve as a key advisor on customer accounts as an expert in the scientific and product space.
• Deliver services and oversee services engagements to ensure high quality solution and delivery.
• Build a roadmap of solution assets to deliver impactful solutions to the broader CX organization.
• Build and maintain solution assets, such as best practices documents.
• Train and educate the broader CX organization through various means (e.g. create documentation, drive enablement initiatives, refresh solutions, advise on customer engagements, etc.).
• Collaborate across CX departments to reflect customer learnings into solution assets.
• Operationalize Benchling’s new product introduction motions to deliver new product insights.
• Work cross-functionally with Sales, Marketing, and Strategy teams to align on product value and customer messaging.
• Learn existing and new verticals that Benchling services

Skills

Medicinal Chemistry

Chemistry Informatics

Benchling Platform Knowledge

Customer Experience

Customer Service

Communication

Problem Solving

Adaptability

Lab Experience

Education

Bachelor's degree in chemistry or life sciences

PhD in chemistry (preferred)

Job description

Benchling is building an AI scientist for our customers. The Solutions Delivery Manager ensures solution development, coverage, efficacy, quality, and enablement across the Customer Experience team, translating product capabilities into effective solutions for scientists and accelerating adoption of Benchling's platform.

You’ll collaborate with product, enablement, and delivery teams, work directly with customers to shape our vision, and help the CX organization scale with best practices,