Biotech IT Systems Engineer - GMP & Infrastructure

Northway Biotech; Waltham (MA); On-site; USD 85,000 - 120,000; Full time

Job summary

Northway Biotech in Waltham, MA is seeking an IT Engineer to oversee day-to-day IT operations, support employees, and ensure the reliability and security of lab, manufacturing, and facility systems within a GMP setting.

The IT Engineer will act as the primary on-site IT resource, collaborating with Maintenance & Engineering, Quality, and external vendors to support a GMP-regulated environment and drive continuous site-wide improvement.

Qualifications

• Bachelor's degree in IT, CS, IS, or related field; equivalent experience.
• 3+ years of IT engineering, systems administration, or technical support.
• Strong knowledge of Windows operating systems and Microsoft 365 administration.
• Experience with server administration, networking, cybersecurity, and virtualization (VMware).
• Knowledge of SQL databases.
• Experience supporting Building Management Systems (BMS), access control, CCTV, or other facility automation systems preferred.
• Familiarity with laboratory, manufacturing, or GMP-regulated environments is highly desirable.
• Strong troubleshooting, communication, and organizational skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Preferred: Linux operating systems knowledge.
• Understanding of GxP, data integrity, and computerized system validation principles.

Responsibilities

• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and peripherals.
• Provide technical support and training to end users on hardware, software, and IT systems.
• Maintain and administer Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and user access management.
• Manage and support servers, storage, virtualization platforms, backups, and cybersecurity measures.
• Maintain and administer local and wireless network infrastructure, internet connectivity, firewalls, and VPN access.
• Support computerized laboratory and manufacturing equipment, including associated software and network connectivity.
• Maintain and administer Building Management Systems (BMS), environmental monitoring systems, access control systems, CCTV/video surveillance, and other operational technology systems.
• Coordinate with equipment and software vendors for installation, maintenance, upgrades, and troubleshooting.
• Support data integrity, system security, disaster recovery, and business continuity initiatives.
• Participate in qualification, validation, change control, and compliance activities for computerized systems within a GMP-regulated environment.
• Maintain accurate IT documentation, inventories, procedures, and system records.
• Support implementation of new technologies and continuous improvement projects across the site.

Skills

Windows OS

Microsoft 365

Server Admin

Networking

Cybersecurity

SQL

BMS/Facility IT

GxP knowledge

Documentation

Education

Bachelor's degree in IT or related field

Tools

VMware

Job description

Northway Biotech in Waltham, MA is seeking an IT Engineer to oversee day-to-day IT operations, support employees, and ensure the reliability and security of lab, manufacturing, and facility systems within a GMP setting.

The IT Engineer will act as the primary on-site IT resource, collaborating with Maintenance & Engineering, Quality, and external vendors to support a GMP-regulated environment and drive continuous site-wide improvement.