Biotech Enterprise Solutions Consultant (AI) - Hybrid

Benchling, Inc.; Village of Tarrytown (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Benchling is seeking an Enterprise Solution Consultant (SC) based in or near Tarrytown, NY for regular onsite visits with large customers. The SC leads pre‑sales activities, translates scientific objectives into practical solutions, and collaborates with sales, services, and product teams to deliver value.

The role requires a PhD in Biology or related Life Science field with at least 4 years’ customer-facing experience, plus familiarity with LIMS/ELN systems and data modeling.

Qualifications

• PhD in Biology or related Life Science field with at least 4 years of work experience, ideally customer facing.
• Experience with scientific/informatics software such as LIMS or ELN; pre-sales demo experience is a plus.
• Ability to model scientific data and craft solutions from product knowledge and best practices.
• Familiarity with biopharma R&D tech and research instrumentation is valued.
• Agile, adaptable mindset; quick to implement new customer engagement processes.
• Proven ability to act as a trusted advisor to scientists and pitch to scientific buyers.
• Willingness to travel to customer sites about 25–30%.

Responsibilities

• Partner with account executives and leadership to create account and deal strategies.
• Manage discoveries to uncover customer needs and decision criteria.
• Craft solutions using Benchling capabilities aligned with customer science.
• Present and demonstrate solutions persuasively, handling questions and objections.
• Engage with product management to inform roadmaps and communicate value.
• Create reusable content and trainings; mentor other solution consultants.

Skills

Pre-sales

Scientific data modeling

Customer engagement

Travel readiness

Education

PhD in Biology or related Life Science

Tools

LIMS

ELN

Job description

Benchling is seeking an Enterprise Solution Consultant (SC) based in or near Tarrytown, NY for regular onsite visits with large customers. The SC leads pre‑sales activities, translates scientific objectives into practical solutions, and collaborates with sales, services, and product teams to deliver value.

The role requires a PhD in Biology or related Life Science field with at least 4 years’ customer-facing experience, plus familiarity with LIMS/ELN systems and data modeling.