Hybrid Biotech AI Solutions Delivery Lead

Benchling, Inc.; Boston (MA); Ibrido; USD 120.000 - 165.000; Tempo pieno

Descrizione del lavoro

Benchling, Inc. in Boston is seeking a Solutions Delivery Manager for biotech AI, bridging deep scientific expertise with customer-facing solutions in a growing biotech SaaS environment.

You will shape playbooks, collaborate across Product, Sales, Marketing and CX, and drive solution assets for the wider CX org, with a hybrid in-office schedule three days per week. 6+ years in lab chemistry, PD chemistry, or related field, and PhD preferred; knowledge of Benchling platform is highly valued;

Competenze

• Fluency in medicinal chemistry or PD chemistry, ideally both.
• Fluency in a chemistry-focused lab informatics tool.
• Knowledge of Benchling's Platform and solutions; technical proficiency with Benchling products is preferred.

Mansioni

• Navigate a budding product area through to market adoption — partnering with internal product, enablement, and delivery teams, while working directly with customers to build trust and shape our vision in this space
• Serve as a key advisor on customer accounts as an expert in the scientific and product space
• Deliver services and oversee services engagements to ensure high-quality solution and delivery
• Build a roadmap of solution assets to deliver impactful solutions to the broader CX organization
• Build and maintain solution assets, such as best practices documents
• Train and educate the broader CX organization through various means (e.g., create documentation, drive enablement initiatives, refresh solutions, advise on customer engagements)
• Collaborate across CX departments to reflect customer learnings into solution assets
• Operationalize Benchling's new product introduction motions to deliver new product insights
• Work cross-functionally with Sales, Marketing, and Strategy teams to align on product value and customer messaging
• Learn existing and new verticals that Benchling services

Conoscenze

Medicinal chemistry

PD chemistry

Lab informatics tool

Benchling familiarity

Formazione

Bachelor's degree in chemistry or life sciences

PhD in chemistry preferred

Strumenti

Benchling platform

Descrizione del lavoro

Benchling, Inc. in Boston is seeking a Solutions Delivery Manager for biotech AI, bridging deep scientific expertise with customer-facing solutions in a growing biotech SaaS environment.

You will shape playbooks, collaborate across Product, Sales, Marketing and CX, and drive solution assets for the wider CX org, with a hybrid in-office schedule three days per week. 6+ years in lab chemistry, PD chemistry, or related field, and PhD preferred; knowledge of Benchling platform is highly valued;