Solution Consultant - R&D

Benchling, Inc.; Village of Tarrytown (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Benchling is seeking an Enterprise Solution Consultant (SC) based in or near Tarrytown, NY for regular onsite visits with large customers. The SC leads pre‑sales activities, translates scientific objectives into practical solutions, and collaborates with sales, services, and product teams to deliver value.

The role requires a PhD in Biology or related Life Science field with at least 4 years’ customer-facing experience, plus familiarity with LIMS/ELN systems and data modeling.

Qualifications

• PhD in Biology or related Life Science field with at least 4 years of work experience, ideally customer facing.
• Experience with scientific/informatics software such as LIMS or ELN; pre-sales demo experience is a plus.
• Ability to model scientific data and craft solutions from product knowledge and best practices.
• Familiarity with biopharma R&D tech and research instrumentation is valued.
• Agile, adaptable mindset; quick to implement new customer engagement processes.
• Proven ability to act as a trusted advisor to scientists and pitch to scientific buyers.
• Willingness to travel to customer sites about 25–30%.

Responsibilities

• Partner with account executives and leadership to create account and deal strategies.
• Manage discoveries to uncover customer needs and decision criteria.
• Craft solutions using Benchling capabilities aligned with customer science.
• Present and demonstrate solutions persuasively, handling questions and objections.
• Engage with product management to inform roadmaps and communicate value.
• Create reusable content and trainings; mentor other solution consultants.

Skills

Pre-sales

Scientific data modeling

Customer engagement

Travel readiness

Education

PhD in Biology or related Life Science

Tools

LIMS

ELN

Job description

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

We are looking for this person to be based in or very near Tarrytown, NY for regular customer onsite visits.

Benchling Enterprise Solution Consultants (SC) are the primary solution leads with Benchling’s largest customers and prospects. Their solutions are deployed into complex enterprise IT environments, interfacing with other vendor solutions, lab instruments, and legacy applications. This is a highly visible role that partners with both external and internal teams to develop the optimal solutions that drive the most value for our customers. The Enterprise SC is a pre‑sales role, and as such works closely with Benchling sales leadership, account executives, professional services, and product leaders to ensure the best solutions are presented. Enterprise SCs work with senior scientific and IT leaders from prospects and customers, to establish credibility and confidence from the first meeting, and to create solutions based on cutting‑edge technologies.

The Enterprise SC must be comfortable with Life Sciences R&D processes and scientific concepts, have experience with enterprise SaaS solutions, and be adept at working with internal and external leaders and stakeholders. You must work as a trusted adviser to translate customer objectives into detailed solutions and effectively communicate and demonstrate those solutions to prospects and customers.

RESPONSIBILITIES

• Effectively partner with account executives, SC peers, and leadership to create account and deal strategies that lead to selection, planning out customer engagements that lead to compelling solutions.

• Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues.

• Craft solutions based on Benchling capabilities, industry best practices and standard R&D functions, with data models and processes that map to the customer or prospects' science and that fit into their current technology landscape.

• Present and demonstrate the solution in a persuasive way based on key messages, decision criteria, and key business issues. Manage customer questions and objections and resolve concerns. Ensure that the solution is presented competitively, with awareness of alternatives including build in house.

• Engage with product management to provide insight into prospect and customer needs and industry trends. Influence the roadmap for market success. Ensure that the roadmap is clear to customers as required to influence buying decisions.

• Provide leadership by creating reusable solutions, content, and trainings for key areas. Work with the extended team to ensure that they are successful and learn from your expertise. Mentor and partner with other SCs to build their success.

QUALIFICATIONS

• PHD in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, with a minimum of 4 years of work experience, ideally customer facing.

• Experience with scientific/informatics software such as LIMS, ELN, or others preferred. Experience in demonstrating scientific software in a pre-sales setting highly desired.

• Demonstrated capacity to effectively model scientific data, and craft solutions, based on product knowledge and industry best practices. Prior experience in demonstrating and supporting research instruments, reagents or software desired.

• Understand research technology generally adopted by biopharma companies.

• Have an agile and adaptable mentality, and can quickly implement new customer engagement processes.

• Ability to establish as a trusted advisor for scientists, and successfully pitch to scientific buyers.

• Willingness to travel to customer sites 25-30%.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#LI-Hybrid #LI-Remote

#BI-Hybrid #BI-Remote

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.