Biopharma Solutions Architect | AI-Driven Customer Success

Probably Genetic; San Francisco (CA); Hybrid; USD 155,000 - 195,000; Full time

Benefits offered by this job

Hybrid work

Health benefits

Equity

Flexible time off

Parental leave

Downtown SF office

Work from anywhere

Team retreats

Job summary

Probably Genetic is seeking a Solutions Architect to own end-to-end customer relationships for biopharma partners, delivering proactive insights and translating customer needs into product improvements that drive retention and growth.

You will manage post-sale accounts, run regular cadences, build a consolidated backlog, and present data-driven narratives to stakeholders, collaborating with BD and engineering to shape the product roadmap.

Qualifications

• 5+ years in customer success, solutions, or related client-facing roles in biopharma/healthtech.
• Strong data fluency; comfortable pulling and packaging insights with SQL or Python.
• Excellent communication; experience producing decks, dashboards, and summaries.
• Experience translating feedback into product requirements and working with engineering.

Responsibilities

• Own the full post-sale customer relationship for key biopharma accounts and act as primary contact.
• Conduct regular customer check-ins, surface insights, and flag risks early.
• Build and maintain a consolidated backlog of requests and translate into feature requests and roadmap.
• Deliver polished, data-driven insights and narratives for stakeholders.
• Collaborate with BD and engineering to prioritize customer-informed improvements.
• Support product and tooling ownership, contributing to roadmap decisions.
• Develop lightweight AI-assisted tools to streamline reporting and reduce manual work.
• Partner with leadership on account strategy, renewals, and expansion opportunities.

Skills

Customer success

Solutions architecture

Data fluency

SQL or Python

Stakeholder management

AI native

Product requirements

Job description

Probably Genetic is seeking a Solutions Architect to own end-to-end customer relationships for biopharma partners, delivering proactive insights and translating customer needs into product improvements that drive retention and growth.

You will manage post-sale accounts, run regular cadences, build a consolidated backlog, and present data-driven narratives to stakeholders, collaborating with BD and engineering to shape the product roadmap.