Biopharma Forward-Deployed PM: AI-Driven Customer Advocate

Probably Genetic Inc.; San Francisco (CA); Hybrid; USD 155,000 - 195,000; Full time

Benefits offered by this job

Hybrid, flexible work

Health benefits

Equity grants

Parental leave

Team retreats

Work from anywhere 4 weeks/year

Job summary

Probably Genetic is seeking a Forward Deployed Product Manager to own end-to-end customer relationships with biopharma partners, delivering proactive insights and translating needs into product improvements to drive retention and growth.

You will manage senior stakeholder relationships, run regular check-ins, maintain a consolidated backlog, and partner with BD and engineering to prioritize customer-informed enhancements. Hybrid SF office with flexible work arrangements.

Qualifications

• 5+ years in customer success, solutions, forward-deployed engineering, product management, or a related client-facing role.
• Ability to independently manage senior stakeholder relationships at large organizations.
• Strong data fluency — comfortable working in spreadsheets and ideally with SQL or Python to pull, clean, and package insights without heavy analytical support.
• Excellent written and verbal communication skills, with a track record of producing polished customer-facing deliverables including decks, dashboards and insight summaries.
• AI native — you use AI tools as a core part of your workflow and are comfortable vibe coding lightweight solutions without engineering support.
• Experience translating customer feedback into product requirements and working alongside engineering to deliver improvements

Responsibilities

• Own the full post-sale customer relationship for key biopharma accounts, serving as key point of contact, ensuring every customer receives a consistent, high-quality experience
• Establish and run a regular cadence of customer check-ins, proactively surfacing insights and flagging risks before they become issues
• Build and maintain a consolidated backlog of customer requests, feedback, and complaints across all accounts, identifying patterns and translating them into actionable product feature requests and roadmap
• Prepare and deliver polished, data-driven insight packages and presentations for customer stakeholders by turning raw data into clear, compelling narratives
• Partner closely with the BD and engineering teams to scope and prioritize customer-informed improvements, and serve as the internal voice of the customer
• Support ownership of the customer-facing product and related customer-facing tooling, contributing to product management and roadmap decisions
• Build lightweight AI-assisted tools and automations to streamline customer reporting and reduce manual effort over time
• Collaborate with leadership on account strategy, renewal planning, and expansion opportunities across the biopharma and insurance customer portfolio

Skills

Stakeholder management

Data fluency (SQL/Python)

Excellent communication

AI-native tooling

Product management basics

Tools

SQL

Python

Job description

Probably Genetic is seeking a Forward Deployed Product Manager to own end-to-end customer relationships with biopharma partners, delivering proactive insights and translating needs into product improvements to drive retention and growth.

You will manage senior stakeholder relationships, run regular check-ins, maintain a consolidated backlog, and partner with BD and engineering to prioritize customer-informed enhancements. Hybrid SF office with flexible work arrangements.