Biopharma Solutions Architect - AI-Driven Customer Growth

Probably Genetic Inc.; San Francisco (CA); Hybrid; USD 155,000 - 195,000; Full time

Benefits offered by this job

Flexible Time off policy

Parental Leave Benefits

Health Benefits including medical, dental, vision

Job summary

Probably Genetic Inc. in San Francisco is seeking a Solutions Architect to manage the end-to-end customer relationship for biopharma partners. This role involves serving as the primary point of contact, delivering insights, and translating customer needs into product improvements.

The ideal candidate will have 5+ years of experience in customer success, with strong data fluency in SQL or Python, excellent communication skills, and the ability to manage senior relationships. The role offers a competitive salary range of $155,000-$195,000 annually.

Qualifications

• 5+ years of experience in customer success, ideally in biopharma or healthtech.
• Ability to manage senior stakeholder relationships independently.
• Strong data fluency with the ability to work in spreadsheets.

Responsibilities

• Own the full post-sale customer relationship for key biopharma accounts.
• Establish and run regular customer check-ins.
• Build and maintain a consolidated backlog of customer feedback.

Skills

Customer success

Data fluency

SQL or Python

Excellent communication skills

Experience in healthtech

Job description

Probably Genetic Inc. in San Francisco is seeking a Solutions Architect to manage the end-to-end customer relationship for biopharma partners. This role involves serving as the primary point of contact, delivering insights, and translating customer needs into product improvements.

The ideal candidate will have 5+ years of experience in customer success, with strong data fluency in SQL or Python, excellent communication skills, and the ability to manage senior relationships. The role offers a competitive salary range of $155,000-$195,000 annually.