AI-Driven Solutions Architect for Biopharma

Mundi; San Francisco (CA); Hybrid; USD 155,000 - 195,000; Full time

Benefits offered by this job

Competitive early-stage equity grants

Generous Flexible Time off policy

Health Benefits including medical, dental, vision

Job summary

Probably Genetic is seeking a Solutions Architect in San Francisco, CA to own the end-to-end customer relationship with biopharma partners. You will serve as a primary contact, ensuring a consistent high-quality experience and translating customer needs into actionable product improvements.

The ideal candidate has over 5 years of experience in customer success or solutions roles, with strong data fluency and excellent communication skills. The role offers a competitive salary and comprehensive benefits.

Qualifications

• 5+ years of experience in customer success, solutions, product management, or related roles.
• Ability to manage senior stakeholder relationships and run proactive account cadences.
• Comfortable working with spreadsheets, SQL, or Python.
• Track record of producing polished customer-facing deliverables.

Responsibilities

• Own the full post-sale customer relationship for key biopharma accounts.
• Establish regular check-ins and surface insights proactively.
• Build a consolidated backlog of customer requests and translate them into actionable features.
• Deliver polished, data-driven insight packages for stakeholders.

Skills

Customer success experience

Strong data fluency

Excellent communication skills

AI tools usage

Tools

SQL

Python

Job description

Probably Genetic is seeking a Solutions Architect in San Francisco, CA to own the end-to-end customer relationship with biopharma partners. You will serve as a primary contact, ensuring a consistent high-quality experience and translating customer needs into actionable product improvements.

The ideal candidate has over 5 years of experience in customer success or solutions roles, with strong data fluency and excellent communication skills. The role offers a competitive salary and comprehensive benefits.