Biometric Enrollment Specialist I

IDEMIA Public Security; Richmond (VA); On-site; USD 24,000 - 33,000; Full time

Job summary

IDEMIA Public Security is hiring an Enrollment Agent to support IdentoGO locations. You will use cutting-edge technology to obtain fingerprint records while helping to reduce crime and ensure secure access for travelers and the public.

The role focuses on face-to-face customer interactions, biometric data capture, and adherence to security policies in a fast-paced environment. Evening and weekend shifts may be required, with opportunities to impact public safety.

Qualifications

• US citizenship required.
• High school diploma or equivalent.
• Minimum one year of applicable experience.
• Proficiency in Microsoft Office Suite required.
• Evening and weekend work may be required.
• Must be able to pass various background screening requirements.

Responsibilities

• Provide superior customer service to internal and external customers.
• Verify customer identity and scan required documents into database system.
• Perform biometric processing to include capturing fingerprints, photographs, and signatures.
• Track processing time for each applicant and ensure proper sequencing.
• Adhere to all company and departmental policies regarding security and confidentiality.
• Represent the company in a professional and customer oriented manner.

Skills

Customer service

Technology

Clerical

Monitoring

Integrity

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

IDEMIA Public Security is hiring an Enrollment Agent to support IdentoGO locations. You will use cutting-edge technology to obtain fingerprint records while helping to reduce crime and ensure secure access for travelers and the public.

The role focuses on face-to-face customer interactions, biometric data capture, and adherence to security policies in a fast-paced environment. Evening and weekend shifts may be required, with opportunities to impact public safety.