Biomedical Technician II: Field Service Expert

GE HealthCare; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

GE HealthCare is seeking a Biomedical Equipment Technician to respond to service calls, diagnose, repair, and perform planned maintenance on complex medical devices. The role emphasizes customer satisfaction and adherence to GE procedures and hospital protocols.

The technician will lead and assist other technicians, work with local teams for efficient service delivery, and participate in on-call rotations, with a focus on safety, calibration, and proper documentation of all repair actions.

Qualifications

• Analytical and communication skills to explain issues clearly to the customer.
• The successful applicant must comply with GEHC's standard background check, including a post offer drug test.
• Willingness to be available after hours or work a rotating on-call schedule, including weekends.

Responsibilities

• Evaluate complex biomedical equipment issues and implement repairs.
• Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.
• Follow GE policies, procedures, hospital protocol, and complete necessary documentation.
• Effectively communicate and partner with teammates and colleagues.
• Establish proactive daily communications with customers to ensure resolution and proper follow‑up, leading to customer satisfaction.
• Implement GE/customer facility contract, supporting business goals and objectives.
• Lead, instruct, and assist technicians on basic and complex repairs and resolution.
• Work with local team to provide efficient service delivery to all accounts within assigned area.
• Share on-call/pager responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools and test equipment, and ensure calibration.
• Maintain approved parts inventory.
• Manage vendors' service delivery processes in compliance with GE policies.
• Enhance and maintain technical knowledge of current standards and procedures for safe use of medical equipment.

Skills

Analytical skills

Communication skills

After-hours availability

Education

Electrical Engineering

Biomedical Engineering

Mechanical Engineering

Related field

Job description

GE HealthCare is seeking a Biomedical Equipment Technician to respond to service calls, diagnose, repair, and perform planned maintenance on complex medical devices. The role emphasizes customer satisfaction and adherence to GE procedures and hospital protocols.

The technician will lead and assist other technicians, work with local teams for efficient service delivery, and participate in on-call rotations, with a focus on safety, calibration, and proper documentation of all repair actions.