Biomedical Engineer (Regional Clinical Specialist)

Brainlab Ltd.; Fort Worth (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in medical technology is seeking a dedicated consultant to provide on-site support for Image Guided Surgery (IGS) products. The role involves educating hospital personnel, resolving product issues, and acting as a liaison with customers. The ideal candidate will have strong problem-solving skills and engineering expertise, with a commitment to enhancing product efficiency. Frequent travel is required initially to support training and implementation efforts.

Qualifications

• Educate/train hospital personnel on IGS products and services.
• Analyze and resolve product issues through engineering expertise.

Responsibilities

• Provide on-site consulting and assistance during surgery.
• Develop and conduct training programs for hospital staff.
• Act as primary customer liaison to assess satisfaction.

Skills

Problem Solving

Customer Liaison

Training

Engineering Expertise

Job description

• Provide on-site consulting, guidance and assistance to physicians and operating room personnel by evaluating options and problem-solving during surgery in order to maximize IGS (Image Guided Surgery) product efficiency and usage
• Analyze, resolve and repair product issues through detailed analysis and utilization of engineering expertise
• Direct and assist Radiology staff in performing necessary scans prior to surgery
• Educate/train physicians and hospital personnel, including operating staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services
• Develop and conduct training programs for hospital staff enabling them to implement in-house training
• Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels, and working to increase revenue via the sale of spare parts, upgrades, etc.
• Work closely with the Senior Application Consultant, Area Account Manager, Key Account Manager and Marketing Manager on market transparency, upgrade initiatives and R&D projects
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
• Attend meetings and trade shows to demonstrate and promote IGS products and services
• Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
• Perform other duties and responsibilities as required
• Travel 50%+ for first 6 months