Bingo Operations Supervisor

Fond-Du-Lac-Reservation; Minnesota; On-site; USD 23,000 - 26,000; Full time

Job summary

Black Bear Casino Resort is seeking a Bingo Operator to manage daily bingo operations on site. You will handle game setup, paperwork, announcements, equipment checks, and customer interactions to ensure smooth gameplay.

The role requires strong communication, attention to detail, and the ability to supervise staff, resolve issues, and maintain a positive gaming environment on a demanding schedule.

Qualifications

• Experience in gaming or entertainment preferred.
• Excellent written and verbal communication skills.
• Ability to work independently and prioritize tasks.
• Attention to detail and accuracy in paperwork and reports.
• Ability to handle difficult customer situations calmly and professionally.

Responsibilities

• Operate bingo games and manage daily paperwork (tip sheets, floor assignments, break sheets, bonanza verification).
• Assign breaks and sections; distribute tips; manage Lucky 7 boxes and exchanges.
• Announce prizes and public notices over the PA system and support promotional announcements.
• Test caller equipment daily and verify bingo numbers for all games (matinees, sessions, bonanza).
• Monitor floor activity, resolve disputes per casino policy, and maintain customer satisfaction.
• Supervise bingo staff including scheduling, leave approvals, performance evaluation, and training needs.

Skills

Customer service

Communication

Attention to detail

Problem solving

Team supervision

Job description

Black Bear Casino Resort is seeking a Bingo Operator to manage daily bingo operations on site. You will handle game setup, paperwork, announcements, equipment checks, and customer interactions to ensure smooth gameplay.

The role requires strong communication, attention to detail, and the ability to supervise staff, resolve issues, and maintain a positive gaming environment on a demanding schedule.