Billing Support Specialist (Fully Remote)

Supabase; United States; Remoto; USD 60.000 - 95.000; Tempo integral

Benefícios oferecidos por esta vaga

ESOP equity

Health benefits

Tech allowance

Professional development budget

Annual in-person off-sites

Resumo da vaga

Supabase is seeking a billing support specialist to help developers and customers navigate invoices, payments, and usage questions. You will respond promptly to cases and collaborate with Billing Engineering to resolve issues.

This fully remote role offers ESOP equity, health benefits, a tech allowance, a professional development budget, and annual in-person off-sites, with a flexible async work culture across global time zones.

Qualificações

• 2+ years of billing support experience with technical customers.
• Excellent written and verbal communication.
• Comfort with ambiguity and fast-paced work.

Responsabilidades

• Provide initial and timely responses to support cases on billing, pre-sales, usage optimization, and disputes.
• Debug user-specific issues like failed payments and unsettled invoices.
• Triage cases and escalate to technical or business teams.

Conhecimentos

Billing support

Clear communication

Async teamwork

Ferramentas

SQL

Descrição da vaga

• Own customer billing inquiries across EMEA and partner with customers and Billing Engineering.
• Help identify patterns, improve workflows, and contribute to product enhancements.

WHAT YOU'LL BE RESPONSIBLE FOR:

• Provide initial and timely responses to support cases covering billing, pre-sales, usage optimization, and disputes.
• Debug user-specific issues like failed payments, unsettled invoices, and payment extensions.
• Triage cases, direct users to previous answers, and elevate to technical or business teams.

YOU MIGHT BE A GOOD FIT IF YOU:

• Have 2+ years of billing support experience with technical customers.
• Communicate clearly across technical and non-technical audiences and thrive in async teams.
• Are comfortable with ambiguity and moving quickly; SQL is a bonus.

WHAT WE OFFER:

• Fully remote work with global hiring and co-working allowance.
• ESOP equity, health benefits, tech allowance, and professional development budget.
• Annual in-person off-sites and flexible async work culture.

Supabase

Supabase is an open-source backend-as-a-service platform that helps developers build products faster. With ~400 team members across 60+ countries, we are a born-remote, globally distributed team that moves fast, builds in public, and values the open-source ecosystem.