Billing Specialist II — Detail‑Oriented & Impactful

Quest Diagnostics Incorporated; Marlborough (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Quest Diagnostics Incorporated is seeking a Billing Representative II in Marlborough, MA. The role operates Monday to Friday, between 6:00 AM and 4:30 PM Eastern, with a pay range of $17.20–$23 per hour. You will handle complex billing issues, coordinate with patients, clients, and third-party insurers to ensure revenue collection.

The position emphasizes HIPAA compliance, accuracy, and timely production. Relevant experience with medical billing and Excel is valued, and performance bonuses may

Qualifications

• High school diploma or equivalent required
• Experience with medical terminology preferred
• Familiarity with Windows PC applications and data entry workflows
• Strong attention to detail and accuracy

Responsibilities

• Focused efforts on decreasing Missing Information.
• Interpret Missing Information requests for appropriate action.
• Contact insurance carriers, clients, patients and/or other outside sources to clarify information.
• Perform screen scrapes.
• Evaluate and respond to all aspects of written billing inquiries from the patient or their representative to resolve billing issues.
• Regular research involving both the web and billing systems.
• Maintain Compliance and HIPAA standards.
• Meet or exceed daily production standards and daily quality standards.
• Overtime as needed based on departmental needs.

Skills

Communication skills

Teamwork

Adaptability

Multi-tasking

Data entry

Basic Math

Organization

Independent and team work

Education

High School Diploma or Equivalent

Tools

Excel

Windows PC applications

Job description

Quest Diagnostics Incorporated is seeking a Billing Representative II in Marlborough, MA. The role operates Monday to Friday, between 6:00 AM and 4:30 PM Eastern, with a pay range of $17.20–$23 per hour. You will handle complex billing issues, coordinate with patients, clients, and third-party insurers to ensure revenue collection.

The position emphasizes HIPAA compliance, accuracy, and timely production. Relevant experience with medical billing and Excel is valued, and performance bonuses may