Billing Specialist II – AR & Insurance Follow-Up (Remote)

Mass General Brigham (Enterprise Services); Somerville (MA); Remote; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a Remote Billing Specialist to maintain accurate billing records for complex accounts, process payments, and address customer inquiries. The role sits on the AR follow-up team with a preference for experience with Blue Cross Blue Shield.

40 hours per week, remote work from the United States. You will collaborate across departments to resolve billing issues and may prepare periodic billing reports for management review.

Qualifications

• Experience in billing, finance or collections (2–3 years).
• Strong attention to detail and accuracy.
• Excellent interpersonal, written and verbal communication skills.
• Ability to prioritize and manage multiple tasks.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment.

Responsibilities

• Interact with internal and external customers to gather data to ensure billing accuracy and resolve discrepancies.
• Address complex issues and support junior staff by answering day-to-day questions.
• Process payments and maintain up-to-date billing records.
• Reprocess insurance denials and submit documentation for payment.
• Maintain accurate billing records and files.
• Collaborate with other departments to resolve billing and payment issues.
• Prepare monthly and quarterly billing reports for management review.

Skills

Attention to detail

Interpersonal communication

Written communication

Verbal communication

Excel proficiency

Billing software

Education

High School Diploma or Equivalent

Tools

Billing systems

Job description

Mass General Brigham is seeking a Remote Billing Specialist to maintain accurate billing records for complex accounts, process payments, and address customer inquiries. The role sits on the AR follow-up team with a preference for experience with Blue Cross Blue Shield.

40 hours per week, remote work from the United States. You will collaborate across departments to resolve billing issues and may prepare periodic billing reports for management review.