Billing Representative II

Mass General Brigham (Enterprise Services); Somerville (MA); Remote; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a Remote Billing Specialist to maintain accurate billing records for complex accounts, process payments, and address customer inquiries. The role sits on the AR follow-up team with a preference for experience with Blue Cross Blue Shield.

40 hours per week, remote work from the United States. You will collaborate across departments to resolve billing issues and may prepare periodic billing reports for management review.

Qualifications

• Experience in billing, finance or collections (2–3 years).
• Strong attention to detail and accuracy.
• Excellent interpersonal, written and verbal communication skills.
• Ability to prioritize and manage multiple tasks.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment.

Responsibilities

• Interact with internal and external customers to gather data to ensure billing accuracy and resolve discrepancies.
• Address complex issues and support junior staff by answering day-to-day questions.
• Process payments and maintain up-to-date billing records.
• Reprocess insurance denials and submit documentation for payment.
• Maintain accurate billing records and files.
• Collaborate with other departments to resolve billing and payment issues.
• Prepare monthly and quarterly billing reports for management review.

Skills

Attention to detail

Interpersonal communication

Written communication

Verbal communication

Excel proficiency

Billing software

Education

High School Diploma or Equivalent

Tools

Billing systems

Job description

Job Summary

Responsible for maintenance of accurate billing records of complex customer and/or patient accounts, process payments and adjustments, and communicate with customers to answer questions or provide information.

Does this position require Patient Care? No

Essential Functions

• Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies
• Addresses issues of a more complex nature and support junior staff by answering day to day questions
• Process payments and maintain up-to-date billing records
• Reprocessing insurance denials and submitting all necessary documentation for payment
• Maintain accurate billing records and files
• Collaborate with other departments to resolve billing and payment issues
• May prepare monthly and quarterly billing reports for management review

This position will be on the AR follow up team. Experience working with insurance carrier Blue Cross Blue Shield is extremely preferred.

Qualifications

Education: High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience: experience in billing, finance or collections 2-3 years required

• Strong attention to detail.
• Excellent interpersonal, written and verbal communication skills.
• Proficient in Microsoft Office Excel and other relevant billing software.
• Ability to prioritize and manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment.

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

Grade 3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.