Billing Specialist: Family Accounts & Scholarships

Boys & Girls Clubs of Delaware; Newark (DE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance/

FSA

401(k) with Employer Match

Paid Time Off

Free childcare for school-agedchildren

Life Insurance

Short- & Long-Term Disability

Employee Assistance Program

Job summary

Boys & Girls Clubs of Delaware is seeking a Billing Specialist to manage family billing, payments, and account follow-up for the NC South Clubs. You will keep accurate family records in MyClubHub and collaborate with Club Directors to align billing with enrollment and attendance.

The role requires strong customer service, attention to detail, and the ability to handle sensitive financial conversations with families. This is a 30-hour-per-week position with competitive benefits.

Qualifications

• High school diploma or equivalent.
• Experience in billing, accounts receivable, or related data work preferred.
• Proficiency in Word, Excel, and Outlook; database experience a plus.
• Strong customer service skills, including handling difficult conversations about money with tact.
• High attention to detail and accuracy.

Responsibilities

• Maintain accurate family billing and payment records in MyClubHub for all NC South Clubs.
• Work with Club Directors to confirm billing matches enrollment, attendance, and program changes.
• Process and record payments, balances, and account updates.
• Review account balances regularly to identify past-due accounts and discrepancies.
• Contact parents and guardians about billing, payments, past-due balances, scholarships, and membership expirations.
• Assist families with payment options and billing questions; escalate complex issues to the Area Operations Supervisor.
• Process scholarship requests and maintain scholarship documentation.
• Issue account statements monthly and as needed.
• Prepare billing, scholarship, and POC data for monthly reporting for supervisor review.
• Maintain member records required for licensing and reporting in MyClubHub.
• Make no discounts, waivers, adjustments, or payment plans without Area Operations Supervisor approval.

Skills

Word proficiency

Excel proficiency

Outlook proficiency

MyClubHub experience

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

MyClubHub

Job description

Boys & Girls Clubs of Delaware is seeking a Billing Specialist to manage family billing, payments, and account follow-up for the NC South Clubs. You will keep accurate family records in MyClubHub and collaborate with Club Directors to align billing with enrollment and attendance.

The role requires strong customer service, attention to detail, and the ability to handle sensitive financial conversations with families. This is a 30-hour-per-week position with competitive benefits.